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Message 1 of 4

SaaS product version 5.4.0 patch 1 - keeps crashing

Hello,

I have the product installed on a Terminal Server W2008R2. The product keeps crashing several times a day.

Anyone have the same problem ?

Mark

3 Replies
Pritish
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Message 2 of 4

Re: SaaS product version 5.4.0 patch 1 - keeps crashing

Hi mark.moreaux,

Please try to attach the event log for the Terminal server in your response here.

You can even PM the event log file.

We need to go through this log to know what is happening on the server.

Regards

Pritish P.

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Re: SaaS product version 5.4.0 patch 1 - keeps crashing

Hello Pritish,

In the log I can find folliwing error :

Logboeknaam:   Application

Bron:          Application Error

Datum:         26/09/2012 12:18:49

Gebeurtenis-id:1000

Taakcategorie: (100)

Niveau:        Fout

Trefwoorden:   Klassiek

Gebruiker:     n.v.t.

Computer:      SERVER

Beschrijving:

Naam van toepassing met fout: UpdDlg.exe, versie: 5.4.0.148, tijdstempel: 0x4f97115a

Naam van module met fout: fwpuclnt.dll, versie: 6.1.7601.17514, tijdstempel: 0x4ce7b832

Uitzonderingscode: 0xc0000005

Foutoffset: 0x00001239

Id van proces met fout: 0x103c

Starttijd van toepassing met fout: 0x01cd9bd051a644d6

Pad naar toepassing met fout: C:\Program Files (x86)\McAfee\Managed VirusScan\Agent\UpdDlg.exe

Pad naar module met fout: C:\Windows\System32\fwpuclnt.dll

Rapport-id: 8f84e77c-07c3-11e2-baab-00155d020202

Gebeurtenis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-09-26T10:18:49.000000000Z" />

    <EventRecordID>13623</EventRecordID>

    <Channel>Application</Channel>

    <Computer>SERVER</Computer>

    <Security />

  </System>

  <EventData>

    <Data>UpdDlg.exe</Data>

    <Data>5.4.0.148</Data>

    <Data>4f97115a</Data>

    <Data>fwpuclnt.dll</Data>

    <Data>6.1.7601.17514</Data>

    <Data>4ce7b832</Data>

    <Data>c0000005</Data>

    <Data>00001239</Data>

    <Data>103c</Data>

    <Data>01cd9bd051a644d6</Data>

    <Data>C:\Program Files (x86)\McAfee\Managed VirusScan\Agent\UpdDlg.exe</Data>

    <Data>C:\Windows\System32\fwpuclnt.dll</Data>

    <Data>8f84e77c-07c3-11e2-baab-00155d020202</Data>

  </EventData>

</Event>

Also :

Logboeknaam:   Application

Bron:          McAfee SiteAdvisor Enterprise Service

Datum:         26/09/2012 11:51:29

Gebeurtenis-id:0

Taakcategorie: Geen

Niveau:        Informatie

Trefwoorden:   Klassiek

Gebruiker:     n.v.t.

Computer:      SERVER

Beschrijving:

Kan de beschrijving van gebeurtenis-id 0 van bron McAfee SiteAdvisor Enterprise Service niet vinden. Het onderdeel dat de gebeurtenis heeft gestart is mogelijk niet op de lokale computer geïnstalleerd, of de installatie is beschadigd. U kunt het onderdeel op de lokale computer installeren of herstellen.

Als de gebeurtenis van een andere computer afkomstig is, moest de weergave-informatie bij de gebeurtenis zijn opgeslagen.

De volgende informatie is in de gebeurtenis opgenomen:

Bad service request

Gebeurtenis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="McAfee SiteAdvisor Enterprise Service" />

    <EventID Qualifiers="0">0</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-09-26T09:51:29.000000000Z" />

    <EventRecordID>13621</EventRecordID>

    <Channel>Application</Channel>

    <Computer>SERVER</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Bad service request</Data>

  </EventData>

</Event>

Is that enough information or do you need the whole application log ?

Regards,

Mark

Message was edited by: mark.moreaux on 9/26/12 7:35:13 AM CDT
Pritish
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Message 4 of 4

Re: SaaS product version 5.4.0 patch 1 - keeps crashing

Hi Mark.moreaux,

Please click on the below McAfee Knowledge base article link and perform the steps and let us know if that resolved the issue.

https://kc.mcafee.com/corporate/index?page=content&id=KB73839&actp=search&viewlocale=en_US&searchid=...

Please reply back if the above does not resolve the issue.

Regards

Pritish P.

Message was edited by: Pritish on 10/9/12 3:29:03 AM CDT
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