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Policy is not get assigned to Mcafee from cloud (Mcafee Saas)


We have implement Mcafee saas at one of our customer place.But after installaton many problem occured because of Mcafee firewall.It blocks the netbios ,mail,sap server communication ports.When we allowed these ports in firewall policy on cloud , it not get updated in saas agent.But when we allow same ports in firewall in saas agent then it working fine.But we cant do the same setting in each individual machine.So can any body help help me to assign the polic from cloud to each agent.We have asked to technical support for the same issue but they are saing that there is no problem in policy.

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