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Not sure where to post this

Hello,

I previously had the McAfee Total Protection Version for home users.

Recently I started to use the McAfee Security as a Service software for small businesses.

Whilst my programme says I am safe from internet threats, my firewall is deactivated.

If I try to click the activate sign nothing happens, even though it appears blue and underlined.

Please see the attached screenshot.

Any help is appreciated.

My old console, even though I deleted the programme still appears too. - why is that?

Cheers,

StephScreenshor.jpg

3 Replies
exbrit
Level 21
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Message 2 of 4

Re: Not sure where to post this

I moved this from Home products to Business > SaaS for better support.  Someone will hopefully answer your questions soon.

exbrit
Level 21
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Message 3 of 4

Re: Not sure where to post this

In answer to the remark about your "old console" - if you mean the home product still shows up, run the MCPR cleanup tool and that will remove the home products only.

You will need to reboot afterwards.

Message was edited by: Ex_Brit on 21/07/13 9:21:28 EDT AM

Re: Not sure where to post this

Hi Steph,

We need to remove the home version in-order to install the McAfee Security as Service software.

Also please confirm the Operating System along with bit version (32 bit / 64 bit), so that we will assist you accordingly.

Regards,

Sathish.V