cancel
Showing results for 
Search instead for 
Did you mean: 
pfisher
Level 7
Report Inappropriate Content
Message 1 of 16

Mcafee TPS updating not working

I am new to this forum and new to Mcafee products.  I never was a big fan of Mcafee products until I bought an HP LX195 mediasmart server.    Mcafee Total Protection Service came bundled with Windows Home Server as part of an Addin.   I want to get Mcafee TPS to fully work and update without any problems.

Problem: I installed the Mcafee TPS v4.9 as an Addin.   After I click on UPDATE NOW, a box comes up as though it is checking for updates.   I get this error message:"Installation Error 0x80004005.  http://vs.mcafeeassp.com/mc/vs50/data/signcert.20111006050203.cab"  

I have tried the following:

1.  Uninstalled/reinstalled Mcafee TPS

2.  Restarted the server

3. I have downloaded the TOP WHS ADDIN4.9HP.MSI tool

4. I have downloaded the WHS MCAFEE SUPPORT TOOL ADDIN-7.MSI tool

5. I have activated the product. 

NOTHING above worked for me.   The Update Agent is not updating the DAT files.   Please help me resolve this problem.

15 Replies
Moderator
Moderator
Report Inappropriate Content
Message 2 of 16

Re: Mcafee TPS updating not working

Hi Pfisher,

We understand your issue.

I am sending you a PM. Please answer that and we shall get back to you accordingly.

Regards

Pritish P.

pfisher
Level 7
Report Inappropriate Content
Message 3 of 16

Re: Mcafee TPS updating not working

I sent you a response through PM. 

pfisher
Level 7
Report Inappropriate Content
Message 4 of 16

Re: Mcafee TPS updating not working

Does my problem have anything to do with Internet Explorer 8?  Perhaps, IE 8 is preventing the Update Agent from successfully updating TPS. 

Do I have to add https://xxxx...xxxx to the trusted site in order for Update Agent to work?

I have tired using Mcafee MER client to update any and all Mcafee products.   After that I still can't get Update Agent to fully work.

zoli62
Level 7
Report Inappropriate Content
Message 5 of 16

Re: Mcafee TPS updating not working

pfisher
Level 7
Report Inappropriate Content
Message 6 of 16

Re: Mcafee TPS updating not working

Sorry, this link doesn't help me at all.  It basically tells me everything NOT to do but doesn't offer suggestions on what to do to fix my problem.

Moderator
Moderator
Report Inappropriate Content
Message 7 of 16

Re: Mcafee TPS updating not working

Hi Pfisher,

I hope you have received a call from the McAfee Gold Business support department and your issue is now resolved.

Please let us know if you need further assistance.

Also we suggest you please read the below article from McAfee.

https://kc.mcafee.com/corporate/index?page=content&id=KB61113

Regards

Pritish P.

Message was edited by: Pritish on 3/31/12 12:04:22 PM CDT
exbrit
Level 21
Report Inappropriate Content
Message 8 of 16

Re: Mcafee TPS updating not working

According to this thread https://community.mcafee.com/thread/44384# the issue was solved.

pfisher
Level 7
Report Inappropriate Content
Message 9 of 16

Re: Mcafee TPS updating not working

What is TOP Addin 4.9.msi?  What is the purpose of this software? 

Message was edited by: pfisher on 4/2/12 12:55:26 PM CDT
Moderator
Moderator
Report Inappropriate Content
Message 10 of 16

Re: Mcafee TPS updating not working

Hi Pfisher,

The Top Addin 4.9.msi is the latest Version of addin provided by McAfee using which we can install the McAfee software in the Home Server.

Regards

Pritish P.