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Former Member
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Message 71 of 77

Re: McAfee- on access scan currently disabled(version 5.2.2 patch 2)

Hi Dualeh,

We believe that you have been using the version 5.2.2 patch 2 in your computer which is very old version and we no longer suggest the customer to use that version. Please reinstall the product and get the latest version 6.0 and run a scan.

Regards,

Sathish.V

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Message 72 of 77

Re: McAfee- on access scan currently disabled(version 5.2.2 patch 2)

satish,

we are using latest version 5.4.0 and it is not stop this virus as McAfee what have you got to prevent this type of virus. secondly have you have any sort of removal tools which we can use to remove this virus my PC. I believe mcafee has some removal tools which enable us to remove this virus. "Trojan.agent.Gpc and Backdoor.bot and backdoor.fhi"

Message was edited by: dualeh on 21/02/13 10:14:59 CST
Former Member
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Message 73 of 77

Re: McAfee- on access scan currently disabled(version 5.2.2 patch 2)

Hi Dualeh,

Please use the tool in the below link to remove the virus, in the meantime please let us know the DAT version in your computer.

http://www.mcafee.com/in/downloads/free-tools/stinger.aspx

Regards,

Sathish.V

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Message 74 of 77

Re: McAfee- on access scan currently disabled(version 5.2.2 patch 2)

DAT file version: 6992.00000

DAT file creation  date 2/20/2013

regards,

Dualeh

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Message 75 of 77

Re: McAfee- on access scan currently disabled(version 5.2.2 patch 2)

Hi Dualeh,

Thanks for the reply, please keep us posted after the scan.

Regards,

Sathish.V

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Message 76 of 77

Re: McAfee- on access scan currently disabled(version 5.2.2 patch 2)

Hello all,

can someone help me what number should i call for McAfee, we renew our license nearly three weeks ago through reseller insight uk and we are not receive anything yet which is unacceptable. Our license expired  two weeks ago and we do not have virus protection, if someone could help me this will be appreciated.

regards

dualeh

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Message 77 of 77

Re: McAfee- on access scan currently disabled(version 5.2.2 patch 2)

Hi Dualeh,

Licensing issue we would recommend you to contact the UnitedKingdom customer service.

Please use the below mentioned number to contact customer service.

Contact Number: 00800 1225 5624

Regards,

Sathish.V

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