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Have trouble receiving messages sent via

We are have several of our customers respond to us that they are having trouble getting messages to us in a timely manner.  In researching the problem, I found one of the messages that finally came thru and looked at the headers.

The header from the email:

Received: from ([]) by MailM5Node2 with Trustwave SEG (v7,3,0,7277)

        id <B55ef375c0003>; Tue, 08 Sep 2015 14:30:37 -0500

Received: from unknown [] (EHLO PROMAX-EX.PROMAX.local)


        with ESMTP id (envelope-from <>);

        Tue, 08 Sep 2015 13:30:38 -0600 (MDT)

X-MXL-Hash: 55ef375e4b2c7bfe-4ceef04f4c20d3441c29dd7afcb2680dcaed9f7b

Received: from unknown [] (EHLO PROMAX-EX.PROMAX.local)

        by over TLS secured channel

        with ESMTP id (envelope-from <>);

        Wed, 02 Sep 2015 17:29:50 -0600 (MDT)

When I look at the various receive records, I see that it was at on the 2nd of Sept.  The next receive was at on the 8th of Sept, 6 days later.

My question is why so long and is there anything that can be done about it?

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