cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 4

Automatically "wake up" SaaS Agent

Hello, is there a way to force a policy update before the defualt time periods listed in the policy. It looks like the quickest one is 4 hours before it will look for updates.

It locked me out of my Amazon EC2 cloud - haha, and I need to enable RDP via the firewall policy. Which is also off considering I selected it to only report, and not block anything. But in eithere case, the real question is whether or not I have the capability to force update similar to the "wake up and force" feature in ePO.

Thanks!

3 Replies
Pritish
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 2 of 4

Re: Automatically "wake up" SaaS Agent

Hi mrwh1t3,

To force an update for the policies, you just need to run a manual update from the M icon.

Please give a right click on the M icon and select update now and this run a forced manual update on the McAfee software. This will force into action any modifications on the policies that had been carried out.

To make the RDP work, please follow the below steps.

1. Open the firewall policy and select Custom under the firewall protection mode and click on Edit

2. You will get a new page with 3 options

3. Please put a check mark on File sharing, print sharing and remote desktop sharing.

4. Save the changes and apply the policy to all/selected computers

5. Run a manual update from the M icon.

Please revert back for additional help.

Regards

Pritish P.

Former Member
Not applicable
Report Inappropriate Content
Message 3 of 4

Re: Automatically "wake up" SaaS Agent

Hello,

Thanks for getting back to me. I understand that. The issue is my Server was located in the Amazon cloud, and I didn't have manual access to the server without RDP.

I wanted to know if there was a way to remotely wake up the agents like you have in ePO. You have the ability to remotely wak up agents so they will pull down the latest policies, etc.

Is this going to be a planned feature? This would be great if so.

Thank you,

Patrick

Former Member
Not applicable
Report Inappropriate Content
Message 4 of 4

Re: Automatically "wake up" SaaS Agent

Hello Patrick,

At present, we don’t have an option to force the update from McAfee security center as we have “wake up” agent in ePO.

Thanks,

Jayaprakash

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community