Annoying alert message "on-demand scan has been paused"

[Former Member]

Hello,

I have a message popping up regulary - sometimes, I think, every 10 minutes, saying "On-demand scan has been paused". It's annoying because it pops up in the top right corner, is quite big, and plays a sound (I believe it's look and sound are defined by my system, but anyway) and this happens while I'm working. It has just popped up again while I was writing this. I think this is background scan, than why should I care at all if it was paused?

I was trying to play with the settings, but the only way I could make it disappear is by turning off all options of "on demand" scan, effectively turning it off fully. I was happy for some time, but than got a virus alert, and decided to turn it back on.

I'm surprised that I could not find any mentioning of this message in google or in this commuinty. Am I the only one getting it all the time?

Now I am annoyed enough to register and ask this question. Can anything be done about this?

[Peacekeeper]

When this is happening open security center and see if a scan is running and which 1. have you got a scan scheduled to start at that time noting to get scheduled scan to start on time you need to go to navigation general settings and alerts/ General settings and alerts and deselelect the option to wait till idle.

Do you have another virus/malware scanner installed that does real time scanning ?

Try running

McAfee Virtual Technician

and if all above no assistance best call support

Services and Support for Home and Office

Do this after you run Malwarebytes from www.malwarebytes.org ( install the free version not the premium trial as the latter has real time scanning)

[Former Member]

I'm using McAfee Endpoint Security 10 on Windows 8.1 and I'm getting the same message. One of my colleagues experiences the issue as well.

The solution I've found is to change Scan only when the system is idle to Scan anytime under Scheduled Scan Options (basically what Peacekeeper said). It's no a real solution, however, since the computer can get painfully slow when a scan is on-going while I'm working.

I suspect it happens when the software tries to start a scan, but discovers that the computer isn't idle. I don't know if the problem is that the software displays an unnecessary warning or that the warning is genuine and something is preventing the scan from happening. Can someone from McAfee/Intel chime in? 

[Peacekeeper]

thj I was talking about consumer if it or similar helps in endpoint security good

If you .want to ask more re Endpoint better in the correct forum.

[catdaddy]

,

          As Colleague Peacekeeper mentioned. You would be better assisted if someone from the Corporate side addressed your issue. Could you please let us know if we move it to SaaS Endpoint Protection (Total Protection Service) will be more appropriate?

            During the interim, I will ping a Moderator from the Corporate side of things to check this thread out.

All the best

Catdaddy

McAfee Community Moderator

(Consumer Products)

[Former Member]

Please feel free to move the post if you feel that it would fit better in another forum. I came here through a Google search and just thought I'd add my experience to show that kurtevich is not the only one having the issue.

[Peacekeeper]

That was why I left it here it kind of showed that both versions the scheduled scan the fix is similar that assumes it helped the OP with this issue. I would leave the post here as it was an observation not a question.

[catdaddy]

,

          Actually I left it here as I heard nothing back from the OP. Since it seems the solutions/suggestions PK, and yourself gave answered the question. I also thought it was best.

All the very best

Catdaddy

[Former Member]

Well, I suppose both kurtevich and myself would like to know how to fix this problem without turning the "scan only when idle" feature off. As I wrote earlier, it's not a real solution since it can really slow things down if a scan is on-going while you're working.

I suppose I should try the Endpoint Security forum - thanks for the help here!

[catdaddy]

           Moved to SaaS Endpoint Protection ( Total Protection Service ) > Discussions - By Moderator

            At Poster's Request