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benapplayer
Level 7

SaaS provider + Support account

We provide SaaS to our clients and manage inbound services via the McAfee Console.

In situations where we need to raise a case with McAfee (similiar to the false_positives email automated service) - I am trying to create an account here: https://mysupport.mcafee.com/Eservice/NewUserCreation

- It is asking me for the Grant Number - what is the Grant number?

Am i trying to create an account in the correct way?

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1 Reply
hmentzer
Level 7

Re: SaaS provider + Support account

Benapplayer,

If you do not have a grant number you may be supported under a different support team or reseller.

If you send me the Account name for your client I can point you to the correct support site.

Heather Mentzer

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