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jadm
Level 7

Issue with our emails getting rejected by mxlogic

We don't use any McAfee products.


Our emails from my company domain, jjacoustics.com, are getting blocked by anyone who uses mxlogic to filter out spam. The problem is, we aren't a spam sender!


We had a virus issue two weeks ago that was promptly handled but now we are blocked! I have included the message, minus the email addresses, below. Any help anyone can offer to get us unblocked would be greatly appreciated!


Our IP is <span style="color: gray; font-family: Tahoma; font-size: 10pt;" mcestyle="color: gray; font-family: Tahoma; font-size: 10pt;"><span style="font-size: 10pt;" mcestyle="font-size: 10pt;">12.226.153.162


<span style="font-size: 11pt;" mcestyle="font-size: 11pt;">

<span style="color: #000066; font-family: Arial; font-size: 12pt;" mcestyle="color: #000066; font-family: Arial; font-size: 12pt;"><span style="font-size: 12pt;" mcestyle="font-size: 12pt;">p01c11m075.mxlogic.net rejected your message to the following e-mail addresses:




<span style="font-family: Tahoma; font-size: 10pt;" mcestyle="font-family: Tahoma; font-size: 10pt;"><span style="font-size: 10pt;" mcestyle="font-size: 10pt;">*p01c11m075.mxlogic.net gave this error:
Denied [<a href="http://eb67d725.0.325761.00-2279.500212.p01c11m075.mxlogic.net" _mce_href="http://eb67d725.0.325761.00-2279.500212.p01c11m075.mxlogic.net" target="_blank">eb67d725.0.325761.00-2279.500212.p01c11m075.mxlogic.net</a>] (Mode: normal)
</span></span></p><p><br></p><p><span style="font-family: Tahoma; font-size: 10pt;" mcestyle="font-family: Tahoma; font-size: 10pt;"><span style="font-size: 10pt;" mcestyle="font-size: 10pt;">A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.<br> </span></span></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><span style="color: gray; font-family: Tahoma; font-size: 10pt;" mcestyle="color: gray; font-family: Tahoma; font-size: 10pt;"><span style="font-size: 10pt;" mcestyle="font-size: 10pt;">Diagnostic information for administrators:*


<span style="color: gray; font-family: Tahoma; font-size: 10pt;" mcestyle="color: gray; font-family: Tahoma; font-size: 10pt;"><span style="font-size: 10pt;" mcestyle="font-size: 10pt;">Generating server: MIDWAY.ACOUSTICS.LOCAL


<span style="color: gray; font-family: Tahoma; font-size: 10pt;" mcestyle="color: gray; font-family: Tahoma; font-size: 10pt;"><span style="font-size: 10pt;" mcestyle="font-size: 10pt;">
p01c11m075.mxlogic.net #554 Denied [<a href="http://eb67d725.0.325761.00-2279.500212.p01c11m075.mxlogic.net" _mce_href="http://eb67d725.0.325761.00-2279.500212.p01c11m075.mxlogic.net" target="_blank">eb67d725.0.325761.00-2279.500212.p01c11m075.mxlogic.net</a>] (Mode: normal) ##


<span style="color: gray; font-family: Tahoma; font-size: 10pt;" mcestyle="color: gray; font-family: Tahoma; font-size: 10pt;"><span style="font-size: 10pt;" mcestyle="font-size: 10pt;">Original message headers:


<span style="color: gray; font-family: Tahoma; font-size: 10pt;" mcestyle="color: gray; font-family: Tahoma; font-size: 10pt;"><span style="font-size: 10pt;" mcestyle="font-size: 10pt;">Received: from MIDWAY.ACOUSTICS.LOCAL () by
  Midway.ACOUSTICS.LOCAL () with mapi id 14.03.0123.003; Fri, 8
  Nov 2013 15:47:38 -0800
From:
To:
Subject: RE: HSA California Kaiser 2200 plan summary
Thread-Topic: HSA California Kaiser 2200 plan summary
Thread-Index: Ac7c2xNwwZ6SDtLlQPKEAIWwr1DXxAAAY+aA
Date: Fri, 8 Nov 2013 23:47:37 +0000
Message-ID: <[14596AE49365064DB7AE3017E58109D578C60CEA@Midway.ACOUSTICS.LOCAL | mailto:14596AE49365064DB7AE3017E58109D578C60CEA@Midway.ACOUSTICS.LOCAL]>
References: <[1A822CB31D7F484DA227EF6ADCB8C13D0AFCC079@mail.parelius.local | mailto:1A822CB31D7F484DA227EF6ADCB8C13D0AFCC079@mail.parelius.local]>
In-Reply-To: <[1A822CB31D7F484DA227EF6ADCB8C13D0AFCC079@mail.parelius.local | mailto:1A822CB31D7F484DA227EF6ADCB8C13D0AFCC079@mail.parelius.local]>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-originating-ip:
Content-Type: multipart/related;
         boundary="_004_14596AE49365064DB7AE3017E58109D578C60CEAMidwayACOUSTICS_";
         type="multipart/alternative"
MIME-Version: 1.0
X-SPAMfighter-Result: E-mail accepted (Neutral)
X-SPAMfighter-Direction: Outbound



<div class="mcePaste" id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow: hidden;" mcestyle="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow: hidden;"></div>

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2 Replies
jadm
Level 7

Re: Issue with our emails getting rejected by mxlogic

Sorry for the poorly formatted post; I can repost and fix it if needed.

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cascadia
Level 12

Re: Issue with our emails getting rejected by mxlogic

Greetings Jadm,

Please see the following Knowledgbase Articles, which explain the 554 Denied error:

Bounce "554 Denied"

Best Practices for Organizations Sending to McAfee SaaS Email Protection Customers

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