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steveseaman
Level 7

How do I remove McAfee Spam Report from my emails?

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I use Norton Antivirus and and somehow I got McAfee Spam Reports on my emails and possible business leads have been quarantined. I would like to remove this spam report feature immediately.

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kwidhalm
Level 11

Re: How do I remove McAfee Spam Report from my emails?

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Good evening Steveseaman,

The Spam Summary Report is part of your company's McAfee SaaS service and is controlled by your account administrator.  You will need to contact your admin for additional information.

Best Regards,

Karen Widhalm

System Support Specialist

SaaS Email and Web Security

McAfee. Part of Intel Security.

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9 Replies
Peacekeeper
Level 20

Re: How do I remove McAfee Spam Report from my emails?

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Sorry you have Norton but somehow McAfee anti spam is on your PC as well. Can you post a picture of what this report looks like?

What email client are you using does it show an antispam toolbar ie McAfee red shield with Anti-Spam beside it.? Is is showing up in the client addons?

or am I confused and your emails are being detected by your client's Antivirus as spam ? These clients therefore using Mcafee? if so they should mark them as not spam . Also I would need to pass this up the line.

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catdaddy
Level 20

Re: How do I remove McAfee Spam Report from my emails?

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If I may add to the Discussion, Having (2) Anti-Virus Applications installed on your system will indeed cause ( Conflicts) Both RTS- Real time Scanners are working against each other. Especially if the (2) Products are Norton/McAfee.

In other words, your Anti-Spam issues will continue to exist. Until you remove one or the other. Of course I am partial to McAfee, that goes without saying. However that is your prerogative. I agree with PK, can you supply a "ScreenShot"?

Just another thought..Did you install Norton over a previous McAfee installation, without going through the Proper methods to remove, which is required to do so?

Irregardless your decision...

Wishing you all the very Best,

Regards,

Catdaddy

McAfee Volunteer Moderator

Cliff
McAfee Volunteer
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steveseaman
Level 7

Re: How do I remove McAfee Spam Report from my emails?

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McAfee Spam Report.png

I only installed Norton when I set up my operating system.

McAfee just appeared randomly the one day.

There is only one antivirus which is Norton installed.

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catdaddy
Level 20

Re: How do I remove McAfee Spam Report from my emails?

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Strange to say the least? I see that the McAfee application is SaaS which is a "business Solution"?

As PK stated, this may need to be passed up the line....

This may Garner more attention if moved to the appropriate (Buisness) Community.

Could you please verify if your application is "Consumer" or "Business"?

Edited: to add more content

Regards,

Catdaddy

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: How do I remove McAfee Spam Report from my emails?

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I've moved this provisionally to SaaS Email Security in the Business section as we have no knowledge of that product at all.

Someone here will hopefully answer your question.

Peter.gif

Toronto ▪ Canada

Volunteer Moderator - Consumer Products

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catdaddy
Level 20

Re: How do I remove McAfee Spam Report from my emails?

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Thanks again

Cliff
McAfee Volunteer
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SafeBoot
Level 21

Re: How do I remove McAfee Spam Report from my emails?

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The McAfee solution is tied into your company email system - it's not on your machine. Thus, there's no way for you to control or disable it.

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catdaddy
Level 20

Re: How do I remove McAfee Spam Report from my emails?

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Thanks Safeboot...Just learned something again

Cliff
McAfee Volunteer
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kwidhalm
Level 11

Re: How do I remove McAfee Spam Report from my emails?

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Good evening Steveseaman,

The Spam Summary Report is part of your company's McAfee SaaS service and is controlled by your account administrator.  You will need to contact your admin for additional information.

Best Regards,

Karen Widhalm

System Support Specialist

SaaS Email and Web Security

McAfee. Part of Intel Security.

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