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djohnston123
Level 7

Having a problem with a customer receiving my email...

Thanks in advance for your help. I have a customer I have worked with for several years with no issues. In the past week, my emails have been rejected and here is the error code I receive:

p02c12m062.mxlogic.net gave this error:
Denied [754ea335.0.5512507.00-2353.7836475.p02c12m062.mxlogic.net] (Mode:normal)

A problem occurred while delivering this message to this email address. Trysending this message again. If the problem continues, please contact yourhelpdesk.

I don't use McAfee but assume they do. Can anyone decipher the root cause of this issue?



Thanks!


Dave

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3 Replies
cascadia
Level 12

Re: Having a problem with a customer receiving my email...

Hi djohnson123,

The error "Denied" or "554 Denied" indicates a message scored high for spam.

See the following KB article for remediation steps:

https://support.mcafeesaas.com/MCAFEE/_cs/AnswerDetail.aspx?sSessionID=&aid=155

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djohnston123
Level 7

Re: Having a problem with a customer receiving my email...

Thanks for your help. I sent a message based on suggestion #3 to the "false positive" team. They altered settings in the system, and so far it appears to have addressed the issue. I really appreciate the advice!

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cascadia
Level 12

Re: Having a problem with a customer receiving my email...

You're welcome!

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