cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Help with Hercules Administration Console

I’m using ePO 4.5 with sp3 and remediation server 4.5 with hot fix newest.

I deployed the Hercules Client for my clients by ePO, it’s successfully. On the Remediation Console, I’m connecting to ePO database by Devices Discovery tool and add these clients to my group on Remediation Server. But, see on the remediation console these clients not have Hercules Client.

1 Reply

Re: Help with Hercules Administration Console

Until the Hercules Agents communicate back to the Hercules Server and identify themselves, the Server will not know that any agents are installed. Additionally, if the Agents check back in with the server, they may not be in the group you created, but instead may be found in the default group.

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community