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Message 1 of 7

Agents that have not contacted epo in 6 months

Hi all,

I need help to build a report to list any machines that have not contacted epo in the last 6 months, ( My manager has requested this )

Environment is epo server 4.6 clients have agent 4.8.0.1938 with virus scan 8.8.0.1445 p6

Kind regards

Gavin

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Re: Agents that have not contacted epo in 6 months

There should be a built-in query called ePO:Inactive Agents that will allow you to report these. you may have to modify the query to show last 6 months as it defaults to the last 60 days. I would change the query to last communication to say last 6 months. screen captures shown below.

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Re: Agents that have not contacted epo in 6 months

Many Thanks for this,

I have amended the filter to 6 months and ran the query but if doesn't find any machines which is odd, also i have ran the default 30 days inactive agent and that doesn't pull in any info.

There are definatelt machines that haven't communicated in a while. Does this indicate an issue in epo DB or am i missing something?

Thanks for you quick response.

screenshot.png

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Re: Agents that have not contacted epo in 6 months

It is possible that you have an ePO task or have manually run a task that has removed inactive agents from ePO, if so, then these will be removed and won't show up in any queries.

Try to use another query that listed all the computers in your environment and see if it shows systems older than 6 months.

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Re: Agents that have not contacted epo in 6 months

Your right, I found the server task that has been running since 2012 Damn!

Thank you again. Do you know which query results i can use?

Sorry to be a pain

Gavin

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Re: Agents that have not contacted epo in 6 months

If you have a server task that was removing the inactive systems then no query will list them as they are gone. The only way that they would show back up is when they get turned back on and their agent talks back to ePO.

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Re: Agents that have not contacted epo in 6 months

moving forward i have disabled that task now,

Thanks alot for you help.

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