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vitor_md11
Level 7

Removendo vírus INFINITAMENTE! English: Removing virus infinitely

Português / Portuguese:

Estou tendo um problema com um arquivo infectado chamado IPHLPAPI.dll Acontece que o anti-vírus fica removendo-o infinitamente, achei que era questão de tempo, mas após aguardar a tarde toda desde o meio dia até agora 8 da noite, vi que o anti-virus está tendo problemas com o arquivo que se localiza em uma pasta que eu criei que contém várias coisas que antes estavam na área de trabalho, acabei colocando coisas não-vitais e que eu não uso com frequência lá dentro, o problema é que este arquivo foi localizado nela, fiz o caminho entrei nela e procurei por tudo, mas infelizmente para minha preocupação nada foi encontrado. A ameaça encontrada no IPHLPAPI.dll foi a JTI/Suspect.1310761721577b94e52 cliquei em excluir, como dito anteriormente, ficou a tarde inteira ''removendo'', e nada aconteceu, eu peço a ajuda da comunidade e talvez de um técnico da Mcafee para me ajudar. Obrigado por toda a ajuda desde já.

English / Inglês:   

I'm having a problem with an infected file called IPHLPAPI.dll. It turns out that the anti-virus is removing it infinitely, I thought it was a question of time, but after waiting all afternoon since noon until now 8 pm, I saw that the anti-virus is having problems with the file that is located in a folder I created that contains several things that were previously on the desktop, I ended up putting non-vital things and that I do not use frequently in there, the problem is that this file was located in it, I made the way I entered it and searched for everything, but unfortunately for my concern nothing was found. The threat found in IPHLPAPI.dll was at JTI / Suspect.1310761721577b94e52 I clicked to delete, as previously said, it was the whole afternoon '' removing '', and nothing happened, I ask the help of the community and maybe a mcafee technician for help me. Thanks for all the help right away.

I'm not sure about everything written in English because I used google translator. Thanks!

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4 Replies
Peacekeeper
Level 20

Re: Removendo vírus INFINITAMENTE! English: Removing virus infinitely

Best we move this to the Portuguese forum as you said google not best in passing on implications of issue.

Try a scan in safe mode with networking

Melhor nós movemos isso para o fórum português, como você disse que o Google não é melhor em transmitir as implicações do problema.

Experimente uma varredura no modo de segurança com redes

     If the problem persists, please do not hesitate to contact us. We are available Monday through Friday; 09.00 to 17.00
    
Phone: 800 780 909
    
Chat: http://service.mcafee.com

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vitor_md11
Level 7

Re: Removendo vírus INFINITAMENTE! English: Removing virus infinitely

Wow, thx for the fast answer Peacekeeper, i will try it, safe networking is the airplane mode?

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vitor_md11
Level 7

Re: Removendo vírus INFINITAMENTE! English: Removing virus infinitely

I was able to solve the problem. And I'm really surprised that a free software has solved my problem than the Mcafee I paid annually =/ Well, at least I solved the problem, but please try to improve the mcafee I was worried mcafee would not remove the virus and Malware Bytes free yes and much faster, in addition, malware bytes detected two viruses and only one mcafee, please improve this, I want to continue with mcafee, but I am thinking of migrating to other anti-virus software. Anyway, thanks for the quick support Peacekeeper

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Peacekeeper
Level 20

Re: Removendo vírus INFINITAMENTE! English: Removing virus infinitely

I was going to give you this link we give it out as all Anti viruses are not 100% detection rate so we suggest trying these free ones which include Malwarebytes. It also includes Mcafee getsup which detects unknown malware and passes the detection to Mcafee so they can add the detection to their AV engines. That helps the finding of new malware.

Unfortunately I did not so we missed out on that opportunity. Good to see you are clear though.

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