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tfinch
Level 7

Policy Auditor uninstall issue

Attempting to reinstall Policy Auditor on a Windows 2008 R2 - 64-bit server but getting the following notifications:

Verifies catalog

extracts catalog

loading update configuration from: PkgCatalog.xml

Installing POLICYAU6000

Verifying ini and mst files

verifying instmsiw.exe

Verifying MPAAgt.cab

Verifying MPAAgt.exe

Verifying MPAAgt.msi

Verifying Setup.exe

verifying Setup.ini

Error occurred while installing POLICYAU6000

and install fails. Have already removed all known aspects of Policy Auditor - Uninstall from EPO, Add/remove programs,  

also verified the following:

Pasystray.exe

Deleted / verified the following registry entries are removed:

HKLM\software\network associates\epolicyorchestrator\application plugins\policyas6x00 (where x=some number)

(may not be there)

HKLM\system\current controlset\services\mcafeeauditmanager

Deleted \ verified following directories have been removed:

Program Files\mcafee\audit manager

Program Files\mcafee\audit content update

Program files\mcafee\policy auditor agent

Also verified the following registry keys removed:

HKLM\software\Microsoft\windows\currentversion\uninstall\[48804885....CCD04]

HKLM\software\Microsoft\windows\currentversion\installer\userdata\s-1-5-18\58840 8847....5DC40\

Any assistance in identifying issue causing the installation of Policy Auditor 6.2.0 to fail would be appreciated.

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