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Re: RE: Firewall Inbound pinging tracer don't work:

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JIcavor: It's my understanding that Dinz is going to report this issue to McAfee engineers. I wish I could tell you something a little more positive at this time. However let me ask you this question. When you click "trace this IP address" then to your upper left facing your monitor under the ward "Visual View" with a small arrow pointing downward clicking on the arrow to "Registrant View". Does it give you any information ? Or better yet just remember if it does or, it doesn't and, any suspicions events. I've downloaded a picture of the window that I've just described. The reason I'm saying this is the engineers may need more information at some point. I'm hoping that this issue doesn't become a Pandora's Box. I have the impression that were hoping that it's just a software Cliche something simple to fix.

Cordially

CrazyChuck

Re: RE: Firewall Inbound pinging tracer don't work:

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In the 'Visual Tracer' window, the information in 'Network View' or 'Registrant View' appears to be correct and complete as far as I can tell. The 'Map View' shows a map of the world and indicates it's pinging but it runs long and slow. It either does not ping node 1 or does so very quickly, then jumps to pinging node 2, 3, etc. Eventually it ends with the information 'Trace has completed' but there is no trace. As I mentioned this is happening on two different computers where the feature used to work before a recent McAfee update. See my earlier post for the current McAfee application revisions installed on these two computers.

Reliable Contributor exbrit
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Message 13 of 47

Re: RE: Firewall Inbound pinging tracer don't work:

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I think the only people who can answer this are at Technical Support Chat.

Reliable Contributor exbrit
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Message 14 of 47

Re: RE: Firewall Inbound pinging tracer don't work:

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I've been wracking my brains trying to remember something I was told ages ago regarding Visual Trace generally and finally I remembered what I did.   Try this...

In your Start menu "All programs" right-click the McAfee Security Center item and go to Properties.  Click the Compatability tab.  Click "Show Settings for All Users" and OK any prompts.

Then check the item Run as Administrator", Apply and OK.

Close McAfee SecurityCenter if still open.

Visual Tracing should work properly now.  This was fixed....supposedly, so this is only a suggestion.

Message was edited by: Ex_Brit on 04/01/10 4:44:38 EST PM

Re: RE: Firewall Inbound pinging tracer don't work:

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Ex_Brit, in your instructions above doesn't work for XP there is no Show Settings for All Users under the compatability tab.  Is there a work around in XP?

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Message 16 of 47

Re: RE: Firewall Inbound pinging tracer don't work:

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Did not work for win7.thanks for the try.Appreciated. 

Reliable Contributor exbrit
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Message 17 of 47

Re: RE: Firewall Inbound pinging tracer don't work:

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Not having XP anymore I really don't know.   You should try Technical Support Chat.

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Re: RE: Firewall Inbound pinging tracer don't work:

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I want to sincerely thank you for your time talent and, efforts Ex-Brit. It's unfortunate for us in the discussions with the same problem that McAfee "Properties" it only has three tabs General, Sharing, and, Customize no "Compatibility" mod that I can find on my XP.

I'm going to shut the computer down and injoy my family see ya back Monday have a good weekend all.

Re: RE: Firewall Inbound pinging tracer don't work:

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Is there any new information on this issue?

Re: RE: Firewall Inbound pinging tracer don't work:

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Hi Jlcavor,

No nothing new. This is what Dinz said at http://community.mcafee.com/message/104809#104809 . I don't know when the next call is with the engineers?

I'm trying exercising patience but when something goes wrong with the security of our computer it's worrisome and, irritating. We my have to open a new thread at some point on this issue. We still are focused on fixing the firewall Inbound Tracer, Dinz.

Jlcavor have you in the past ever had a Trojan or, malware Quarantined? Do you have any errors uptating VirusScan or, the firewall?

Cordially,

CC

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