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case59
Level 7
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Message 1 of 12

Personal Firewall Won't Turn on

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I have Security Center for Dell and Windows 7.  My personal firewall got turned off somehow and won't turn back on.  I went into "services" and tried to "start" it but got a message:  "Windows could not start the McAfee Personal Firewall Service on Local Computer.  Error 1075:  the dependency service has been marked for deletion or does not exist."  I tried McAfee's virtual technician but it said it couldn't fix the problem.  I've looked at some of the other posts on this problem (it seems to be pretty common) but didn't see any clear or easy solutions (I'm too untechie to want to mess with the registry).  Two further points:

1.  I've run full scans by both McAfee and Malawarebytes, and they say no viruses.  But I assume it is still dangerous to run the computer without the firewall?

2. I also can't turn on the Windows security center.  Could this be related?

Any help appreciated.  Or should I just uninstall or reinstall?

Thanks,

Case

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Dinz
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Message 3 of 12

Re: Personal Firewall Won't Turn on

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Sorry that you had this issue, but the next time if you need any help around McAfee programs functionality please try to run McAfee virtual technician from here : http://mvt.mcafee.com ,its an automated tool that fixes most of the issues with McAfee programs

Regards,

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case59
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Message 2 of 12

Re: Personal Firewall Won't Turn on

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No help from McAfee and no help here.  So  I uninstalled McAfee and bought Kaspersky, which seems to be doing fine.  I don't say this to be snarky.  I've used McAfee for over ten years.  But I don't want to go around without a firewall, and the unresponsiveness on what appears to be a common problem is troubling.

Dinz
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Message 3 of 12

Re: Personal Firewall Won't Turn on

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Sorry that you had this issue, but the next time if you need any help around McAfee programs functionality please try to run McAfee virtual technician from here : http://mvt.mcafee.com ,its an automated tool that fixes most of the issues with McAfee programs

Regards,

case59
Level 7
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Message 4 of 12

Re: Personal Firewall Won't Turn on

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As noted in my original posting, I did try McAfee's Virtual  Technician and it didn't fix the problem.

duufuss
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Message 5 of 12

Re: Personal Firewall Won't Turn on

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Having encountered the same problem after one of the fake security programs hijacked my computer I tried Virtual Technician and no fix.  Evidently the fake security program or the clean up software (malwarebytes in my case) damages some of the McAfee files.  My solution that worked was to uninstall McAfee, reboot my computer, then reinstall McAfee.  Whew finally back to having a firewall. 

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bjwoolf
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Message 6 of 12

Re: Personal Firewall Won't Turn on

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I like how they've "answered" your question:

"We'll completely ignore that you said you tried McAfee virtual technician and post a cookie-cutter response that tells you to try that. Then will mark your post answered as if it's been resolved when in fact we've done nothing."

By the way - I'm also obviously experiencing the same problems having already tried the suggested solutions.

Re: Personal Firewall Won't Turn on

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i had same issue couldn't turn on firewall. went to mcafee site downlowded virtual tech. when virtual tech was scanning my system about 5 mins into it. laptop went blue screen. now it won't boot past the pre-boot. called mcafee 1st tech past me on to master tech who is trying to sell me some $180 package that covers me for 1 year. says he should be able to correct problem. 

Re: Personal Firewall Won't Turn on

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I have the same problem. itried McAfee virtual technician. it said no problem found. i tried superantispyware and that removed an adware tracking cookie and couple of trojan agents. even after this, the firewall keeps turning off

Reliable Contributor Peacekeeper
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Message 9 of 12

Re: Personal Firewall Won't Turn on

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Go to start and run and type services.msc. Check the firewall service it should be on auto is it?

Did you ever have an another AV installed before Mcafee if so did you use the removal tool provided by the AV supplier. If not bits of it can clash with the mcafee install.

Read and follow

http://service.mcafee.com/FAQSearch.aspx?lc=1033&sg=TS&pt=1#

If above no help try a clean reinstall

Uninstall via

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall from your account

Message was edited by: Peacekeeper on 25/05/12 6:27:32 PM

Re: Personal Firewall Won't Turn on

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Thanks!! Uninstall and reinstall of McAfee software seems to have worked.