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Message 1 of 23

Always requires me to verify subscription

I have total protection and it says I must verify my subscription for my firewall. I click verify subscription, it says my subscription is verified, but the message is still there and the firewall doesn't activate. Oddly enough, my antivirus portion works fine and updates without this message.

This started happening after I installed vista sp2. What's the easiest way to fix this?
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22 Replies
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Message 2 of 23

RE: Always requires me to verify subscription

Hi,
Check the computer date &time,
Try running Mcafee Virtual Technician from the following link : mvt.mcafee.com & post me the session id.
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Message 3 of 23

RE: Always requires me to verify subscription

Session ID: 21502147
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Re: Always requires me to verify subscription

I have McAfee Virusscan Plus 2009 3-user.  I have this exact same problem.   It tells me "your computer is not protected."  When I double-click on the McAfee icon it opens to internet and network and tells me my subscription to McAfee firewall needs to be verified.  I click on the link and in a few seconds a widows pops up saying your subscription has been verified.  I click ok and the popup closes but the Security Center window continues to insist I have a problem.  The tray icon has an X on it.

I ran Virtual Technician.  My session ID is 21691457.  It says it fixed the problem - a duplicate registry entry.  However the problem is NOT fixed.  I find it extremely annoying.

Please advise how to fix this.

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Message 5 of 23

Re: Always requires me to verify subscription


Hi Kenindenver,
I reviewed your session id,
Could you Navigate to the location  C:/Documents & settings/mcafee/msc  & let me know whether you have the file Mcsubdb.dat ?


Thanks,
Dinesh K
Mcafee Online Community Moderator

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Re: Always requires me to verify subscription

I have the same problem. IT tells me I'm not protected.

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Message 7 of 23

Re: Always requires me to verify subscription

Hi,

Please provide some additional information like;

What is the type of operating system ?
what type of internet connection we use ?

Run the tool in my previous post and check the same.

Regards,

Dinesh K

Message was edited by: Dinz on 1/6/10 6:29:36 AM GMT-06:00
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Re: Always requires me to verify subscription

  I have McAfee virusscan plus 2009 3-user.I have AT&T high speed internet home networking( wireless gateway ). My compurter is a Dell inspiron 530 desktop. I did run virtual technician,It did'it help none.

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Message 9 of 23

Re: Always requires me to verify subscription

Hi markg2001,

Did we use any other security program from att in the past ?

Can you provide the error message displayed under the Fix button so that I could provide you solution accordingly.

Thanks,

Dinesh K

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Re: Always requires me to verify subscription

At one time i was useing window firewall and McAfee firewall at the same time. But now i have windows firewall turn off. When i click fix, It tells me one or more problems require your response. Highlighted in blue it tells me to verify your subscirption now. I will click where its highlighte in blue. In the lower left corner of my compurter screen, It says verification complete.I click ok, Nothing happens.

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