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AFS
Level 7
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Message 1 of 8

Win 7 applications run slow

Hi,

I have install safe family on Win 7, logged in as a child 12 years, the system is running slow, to open Chrome it need 5 minutes, CPU is on 5% and memory 7%.

When I change the user in safe Family to me (windows user is still the same) every thing is running ok again.

What can i do.

7 Replies
Moderator selvan
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Message 2 of 8

Re: Win 7 applications run slow

Hi @AFS

We strongly suggest that you assign a seperate Windows User account (as a standard user ofc) for your child. Reason is that there might be delays in applying the policies for Parent and child in same user account.

Let me know how it goes after creating a Child user account.

AFS
Level 7
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Message 3 of 8

Re: Win 7 applications run slow

Hi Selvan,

I did this, I have a sepárate account, there I notice that some thing went wrong after installing safe family, for test in this separate account y logged in in safe family as me and every thing went ok again, so for me I have some trouble with safe family and not with windows.

Thanks in advance 

Moderator selvan
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Message 4 of 8

Re: Win 7 applications run slow

Hi @AFS

Please post the screenshot of the error message that you see. This will help me provide you with appropriate action plan

AFS
Level 7
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Message 5 of 8

Re: Win 7 applications run slow

Hi Selvan,

there si no error.

- I boot fresh

- log in in windows in child account.

- click on chrome it takes 3 minutes an 15 seconds to open

- click on PowerPoint it tales 30 seconds to open

- on same Windows Child account i log in in safe family as me

- now Chrome Open in 2 seconds and PowerPoint in 1

 

something is wrong in safe family that does that open applications take long

regards

Re: Win 7 applications run slow

@AFS 

Please let us know whether you have created the child account as System user or Administrator. If you have created the child account as administrator profile and tries logging in as administrator using safe family it will not check the permissions and log in as normal. Ensure you have to log out from Administrator user and try login as a child with child permissions in Safe Family. 

Regards
Siva

AFS
Level 7
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Message 7 of 8

Re: Win 7 applications run slow

Hello Siva,

the windows child account is a standart User and Safe family child account.

In this case opening programms like Chrome or powerpoint takes very long, after that the programm it self is running normal, but if i want to open Word it takes long again.

In this situation i log on in safe family as me, and every thing is running fine.

 

Regards
Alberto

 

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Re: Win 7 applications run slow

@AFS Please send me Private Message. Regards Siva
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