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Safe family app. I need to either figure out how to log out of my kids account on her phone or uninstall the app. When I downloaded it to her phone I believe I did it wrong and I can't add her to my family. It's coming up on her phone like a parent even t

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Safe family app. I need to either figure out how to log out of my kids account on her phone or uninstall the app. When I downloaded it to her phone I believe I did it wrong and I can't add her to my family. I tried to uninstall it from her phone but then it gives me the option to deactivate and it says "this app is a device administrator and must be deactivated before uninstalling" however does not tell me how to deactivate. It does work absolutely wonderful on my other child's phone it's just this one I messed up I need to either uninstall or figure out how to deactivate. I already went into accessibility and turned off see family and I'm just kind of stuck.

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Reliable Contributor selvan
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Message 2 of 5

Re: Safe family app. I need to either figure out how to log out of my kids account on her phone or uninstall the app. When I downloaded it to her phone I believe I did it wrong and I can't add her to my family. It's coming up on her phone like a parent ev

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Hello

Thanks for the screenshots ( Thumbs up)

You're one step short of removing the Safe Family app. Please navigate to Settings > device Administrators > Un-check Safe family and retry removal. Upon successful removal you can re-install and re-configure Safe Family on the same device

Refer TS102348 for more

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Reliable Contributor selvan
Reliable Contributor
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Message 2 of 5

Re: Safe family app. I need to either figure out how to log out of my kids account on her phone or uninstall the app. When I downloaded it to her phone I believe I did it wrong and I can't add her to my family. It's coming up on her phone like a parent ev

Jump to solution

Hello

Thanks for the screenshots ( Thumbs up)

You're one step short of removing the Safe Family app. Please navigate to Settings > device Administrators > Un-check Safe family and retry removal. Upon successful removal you can re-install and re-configure Safe Family on the same device

Refer TS102348 for more

Re: Safe family app. I need to either figure out how to log out of my kids account on her phone or uninstall the app. When I downloaded it to her phone I believe I did it wrong and I can't add her to my family. It's coming up on her phone like a parent ev

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Thank you! I uninstalled, reinstalled. Last time I did create an account and set her up under her email. This time I don't know if I should log in under my email or hers?

Reliable Contributor selvan
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Report Inappropriate Content
Message 4 of 5

Re: Safe family app. I need to either figure out how to log out of my kids account on her phone or uninstall the app. When I downloaded it to her phone I believe I did it wrong and I can't add her to my family. It's coming up on her phone like a parent ev

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Kathleen Diamond wrote:

Thank you! I uninstalled, reinstalled. Last time I did create an account and set her up under her email. This time I don't know if I should log in under my email or hers?

You might want to use your email address assuming that is initially used for creating Safe Family Admin account. Once logged in you will get a prompt "Who will be using this device" select the child from family list which you initially created or you can add a new kid profile.

Re: Safe family app. I need to either figure out how to log out of my kids account on her phone or uninstall the app. When I downloaded it to her phone I believe I did it wrong and I can't add her to my family. It's coming up on her phone like a parent ev

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All set up. Thank you so much!!!!

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