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Message 1 of 5

Paid annual subscription for Safe Family, but not showing on device!

After my trial period ended I purchased an annual subscription yesterday for Safe Family.

When I open the app today, it's telling me my trial period has ended and to Buy Premium subscription.

If I select Check Subscription, it says "There is no change to your subscription. Buy Now."

If I click on the "Buy premium subscription" banner, it tells me "Error. You have already subscribed to this item."

Sort it out McAfee, seriously disappointed!

4 Replies

Re: Paid annual subscription for Safe Family, but not showing on device!

Did you try reinstalling the application? This issue sometimes happens with the anti virus software as well. This might be sync issue. So try reinstalling safe family it should fix the problem.

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Re: Paid annual subscription for Safe Family, but not showing on device!

No, this hasn't worked. It's still nto recognising my subscription.

 

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Re: Paid annual subscription for Safe Family, but not showing on device!

Hello 

can you send me your safe family account email address. you can email me salmon_pulla@mcafee.com 

we will have it checked with our engineers and provide an update. 

apologies for the inconvenience.

 

Salmon pulla

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Message 5 of 5

Re: Paid annual subscription for Safe Family, but not showing on device!

I am also facing the same issue. My email id - chintusaxena420@gmail.co

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