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Reliable Contributor catdaddy
Reliable Contributor
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Message 11 of 19

Re: Mcafee safe family- cannot unblock iphone

I am going to remove your personal phone number for your privacy and safety. You can easily hover over E-ming's Avatar and click on follow/then done. Then you will be capable of Direct Messaging him, out of public view.

Cliff
McAfee Volunteer

Re: Mcafee safe family- cannot unblock iphone

Thank you. E-Ming was very helpful over the phone.

Reliable Contributor catdaddy
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Message 13 of 19

Re: Mcafee safe family- cannot unblock iphone

You are perfectly welcome   Yes indeed he is, as he makes every effort possible to satisfy our customers.

Glad that all is okay.

Can we consider this thread as Answered?

All the best

CD

Cliff
McAfee Volunteer

Re: Mcafee safe family- cannot unblock iphone

Unfortunately, he only offered me a temporary 'fix'. The issue still remains when i try to alter the settings the 2nd time around from the parental phone. I have emailed him directly to advise him if this as he requested.

Reliable Contributor catdaddy
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Message 15 of 19

Re: Mcafee safe family- cannot unblock iphone

I see...Then I will leave it open.

Thank you

Cliff
McAfee Volunteer
McAfee Employee esaung
McAfee Employee
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Message 16 of 19

Re: Mcafee safe family- cannot unblock iphone

just to provide an update, we have resolved the issue that is causing the problem you are seeing. if you are still seeing the problem, please let us know.

thanks,

E-ming

mrcolj
Level 7
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Message 17 of 19

Re: Mcafee safe family- cannot unblock iphone

E-Ming,

I’m having the same problem as above. Do you mind if I email or call or PM you my number?  We’ve been using MSF for 3 or 6 months, and just today it locked and won’t unlock (and therefore deleted all his apps, etc.)  He’s 14, and 2019 in East Texas, showing up to school with a locked phone counts as not bringing your textbook!  

Thanks

Colin 

 

mrcolj
Level 7
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Message 18 of 19

Re: Mcafee safe family- cannot unblock iphone

@esaung's email and phone are no longer in service.  Will someone please respond? 

mrcolj
Level 7
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Message 19 of 19

Re: Mcafee safe family- cannot unblock iphone

Okay, a very painful hour on chat with tech support got it unlocked.  Like the other answer, not solved, just unlocked.  But the emergency is over and I can now leave my office.  If in the future anyone needs to know how to fix this, you can message me or text or call me.  If you're this far, you can google my contact info (since I'm not allowed to type it here.)

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