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Mcafee safe family- cannot unblock iphone

I cannot restore the apps on my daughters iphone ios10 after recently blocking them. Control panel comes up with message 'cannot update iOS device' and apps remain hidden and blocked although on control panel all is 'green'! Even the mcafee app and safari browser have disappeared from the home screen of my daughters phone Meaning she can't go online ! Need help desperately please...

18 Replies
Reliable Contributor catdaddy
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Message 2 of 19

Re: Mcafee safe family- cannot unblock iphone

I will attempt to contact a Expert from the Safe Family Team.

​  Could you kindly assist this user please?

May I ask if this is a 'Safe Family issue', or could it be a 'TrueKey issue'?

Cliff
McAfee Volunteer

Re: Mcafee safe family- cannot unblock iphone

it is a safe family app issue

Reliable Contributor catdaddy
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Message 4 of 19

Re: Mcafee safe family- cannot unblock iphone

Moved from Support Forums to McAfee Safe Family .Discussions

For better assistance and better exposure.

Cliff
McAfee Volunteer
McAfee Employee esaung
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Message 5 of 19

Re: Mcafee safe family- cannot unblock iphone

​,

is your child's ios device on the network and connected to the internet?

what restriction level did you set for your child?

did you set any screen time rules?

I am checking with our team to see if there are any known issues, and I will keep you updated.

if you are in a bind and need access to the device urgently, then i recommend following the steps here to uninstall your child's device as the quick fix - Antivirus Software and Internet Security For Your PC or Mac | McAfee

Thanks,

E-ming

Re: Mcafee safe family- cannot unblock iphone

All the restriction levels were set at maximum with only 2 hours screen time. When I altered the settings to unblock the apps and screen time, it does let me do it but it comes up with the error message 'cannot update iOS device'.

yes, the device is costs toy connected to the Internet, but the safari browser icon is missing so I cannot go online on child's device. Also, the Mcafee app icon is missing so I cannot uninstall as per your websites instructions. Can you please provide me with a support telephone number so I can call you please urgently.

McAfee Employee esaung
McAfee Employee
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Message 7 of 19

Re: Mcafee safe family- cannot unblock iphone

call me at 214-872-5056

this is my office line. i will be in the office for the next 1.5 hours until about 5pm CST.

if you aren't able to call, then shoot me an email at e-ming.saung@intel.com and we can set up a time to talk.

Thanks,

E-ming

Re: Mcafee safe family- cannot unblock iphone

What country are you ? I need to get telephone code

McAfee Employee esaung
McAfee Employee
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Message 9 of 19

Re: Mcafee safe family- cannot unblock iphone

i'm in United States. email me your phone number and i'd be happy to call you.

otherwise, our country code is +1-214-872-5056

Re: Mcafee safe family- cannot unblock iphone

Thank you. My number is Personal phone number removed/By Moderator.

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