I am going to remove your personal phone number for your privacy and safety. You can easily hover over E-ming's Avatar and click on follow/then done. Then you will be capable of Direct Messaging him, out of public view.
You are perfectly welcome Yes indeed he is, as he makes every effort possible to satisfy our customers.
Glad that all is okay.
Can we consider this thread as Answered?
All the best
Unfortunately, he only offered me a temporary 'fix'. The issue still remains when i try to alter the settings the 2nd time around from the parental phone. I have emailed him directly to advise him if this as he requested.
I’m having the same problem as above. Do you mind if I email or call or PM you my number? We’ve been using MSF for 3 or 6 months, and just today it locked and won’t unlock (and therefore deleted all his apps, etc.) He’s 14, and 2019 in East Texas, showing up to school with a locked phone counts as not bringing your textbook!
Okay, a very painful hour on chat with tech support got it unlocked. Like the other answer, not solved, just unlocked. But the emergency is over and I can now leave my office. If in the future anyone needs to know how to fix this, you can message me or text or call me. If you're this far, you can google my contact info (since I'm not allowed to type it here.)