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Even after paying subscription charges Safe Family displays - Your Trial Expired. Not functioning.

Even after paying subscription charges Safe Family displays - Your Trial Expired. Not functioning.

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Message 2 of 6

Re: Even after paying subscription charges Safe Family displays - Your Trial Expired. Not functionin

Hi @Chintu 

We are sorry that your McAfee SafeFamily subscription still shows expired even after renewal.

Please login to your McAfee Account and check if it shows the right expiry date. If not, please check if the transaction was successful for the renewal.

Regards,
Madhan M.

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Re: Even after paying subscription charges Safe Family displays - Your Trial Expired. Not functionin

Certainly not. Checked expiry date which is ok. Payment is also successful but, I am still not able to use the app. Really frustrating.

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Re: Even after paying subscription charges Safe Family displays - Your Trial Expired. Not functionin

Hello @Chintu 

We checked you subscription, it shows as expired. We guess, maybe the payment didn't go through. Please check with your bank and update us.

Regards,
Madhan M

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Re: Even after paying subscription charges Safe Family displays - Your Trial Expired. Not functionin

Payment was successful. Ref -GOOGLE *McAfee Inc 855-836-3987. Further when I go for payment for renewal $7.99, message is displayed - You have already subscribed for this item.

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Re: Even after paying subscription charges Safe Family displays - Your Trial Expired. Not functionin

Hello @Chintu 

Due to nature of this incident, we will contact and help you solve the issue privately.

I've sent you a private message. Please check and respond to that message.

Regards,
Madhan M

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