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Control parental live safe

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Had to renew my mcafee subscription i used to have mcafee security centre which i was informed was no longer avaliable so i installed live safe initially parental control was missing and was informed that mcafee had discontinued parental control parental control has now reappeared on the interface. I have Live safe version 16.0 release name 16.0 R14. I am confused

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Moderator ymdfarhan
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Message 2 of 5

Re: Control parental live safe

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Hello @christos

Parental Control is nearing its end of life and the process started in August and will be completed by end of this year. There is an article which has additional details around this. Refer the article TS102818 for more information.

The reason you still see Parental Controls in your user interface could be that you are still on 16.0 R14. Starting 16.0 R15, Parental Controls will be replaced by Safe Family, which is an extensive version of Parental Controls which can be used to manage profiles on multiple devices.

For more information on Safe Family, visit the website https://family.mcafee.com

Regards
Farhan

McAfee Employee tromine
McAfee Employee
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Re: Control parental live safe

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Christos,

If you had previously been using McAfee Parental Controls, you would be eligible to receive a 1-year license of McAfee Safe Family, at no cost.  If you purchased your original AV product directly from McAfee, you should have already received an email with the Safe Family activation code.  If you obtained from a Partner like a PC maker or your ISP, the activation code will be coming in the next few months.  

If you don't get an activation code, you can reach out to Support and explain your situation - and they'll provide you the code and instructions.  Otherwise, ping me directly and I'll help you out.

Tracy Romine, Product Manager

 

Product Manager, McAfee Consumer Software
4 Replies
Moderator ymdfarhan
Moderator
Report Inappropriate Content
Message 2 of 5

Re: Control parental live safe

Jump to solution

Hello @christos

Parental Control is nearing its end of life and the process started in August and will be completed by end of this year. There is an article which has additional details around this. Refer the article TS102818 for more information.

The reason you still see Parental Controls in your user interface could be that you are still on 16.0 R14. Starting 16.0 R15, Parental Controls will be replaced by Safe Family, which is an extensive version of Parental Controls which can be used to manage profiles on multiple devices.

For more information on Safe Family, visit the website https://family.mcafee.com

Regards
Farhan

Re: Control parental live safe

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thanks for prompt reply

McAfee Employee tromine
McAfee Employee
Report Inappropriate Content
Message 4 of 5

Re: Control parental live safe

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Christos,

If you had previously been using McAfee Parental Controls, you would be eligible to receive a 1-year license of McAfee Safe Family, at no cost.  If you purchased your original AV product directly from McAfee, you should have already received an email with the Safe Family activation code.  If you obtained from a Partner like a PC maker or your ISP, the activation code will be coming in the next few months.  

If you don't get an activation code, you can reach out to Support and explain your situation - and they'll provide you the code and instructions.  Otherwise, ping me directly and I'll help you out.

Tracy Romine, Product Manager

 

Product Manager, McAfee Consumer Software

Re: Control parental live safe

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thanks for prompt reply

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