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Cannot connect to family

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Installed Safe Family to Samsung Calaxy S3 mini. When trying to "connect family" it only says that "something went wrong".

What is the problem here ?

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Reliable Contributor selvan
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Message 4 of 6

Re: Cannot connect to family

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Hi

You will need to install Safe Family on a Windows device first and then add you family members including their age etc. Once you are set up with the family details, go to the Mobile device and connect with your family members. Post back for clarifications.

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Reliable Contributor exbrit
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Re: Cannot connect to family

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I read this in a support FAQ:


Family Protection for Android is a streamlined, mobile-friendly version of McAfee Family Protection. Extended management screens are only available from a PC or Mac. In order to properly install and use Family Protection on your Android device, you must first install Family Protection to a PC or Mac and create an Administrator login (username and password). Without this Administrator login, you will be unable to log in to Family Protection on your Android device.


Is that any help?

Reliable Contributor exbrit
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Message 3 of 6

Re: Cannot connect to family

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Oops I think that might refer to Family Protection rather than Safe Family which is a new Intel product.

Technical Support is free of charge here: Services and Support for Home and Office

Adjust country at top right if needed.

Reliable Contributor selvan
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Message 4 of 6

Re: Cannot connect to family

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Hi

You will need to install Safe Family on a Windows device first and then add you family members including their age etc. Once you are set up with the family details, go to the Mobile device and connect with your family members. Post back for clarifications.

McAfee Employee esaung
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Message 5 of 6

Re: Cannot connect to family

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Hi markku.mettala,

To clarify, for Intel Security Safe Family, you can setup and create a family from any supported operating system - WIndows, Android or iOS. the issue that you were running into was experienced around when we were having some system issues. Can you try again and see if you continue to have the issues from Galaxy S3 mini? If so, can note the time at which you tried? That will help us better troubleshoot what issue you might have run into.

Thanks,
E-ming

Reliable Contributor catdaddy
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Message 6 of 6

Re: Cannot connect to family

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Marking this thread as Assumed Answered, as it is over a year old. Locking it.

Cliff
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