The reason why any progress weren't made as it seems that no logs were sent to McAfee for inspection. It would be great if you and I can help and not blame on them for not doing anything. If they persist in not servicing after sending logs, then I will just recommend get another AV software.
I now have this problem as welll. It started after I rebooted (from off not sleep). System details are:
McAfee Total Protection
last update 21/11/2017
Engine version 3211.0
Windows 10 Home
CPU usage is over 80 and usually around 90%, due to McAfee Management Service:
I am uninstalling and reinstalling McAfee and will re-post once I have seen if that works.
I find it extremely strange, the two McAfee entries are continually updating and staying at 90+ percent as they change. Something is definitely happening here. How can I upload a log before my data plan prevents it?
Logs are handled by support Selvan is the tech looking into this issue. I wish I could see this that way I could get the logs off to support the same day. Oh logs are gathered using specific programs Mcafee support have.
I hope the new year gives you more joy that the end of this 1.
I removed and reinstalled McAfee LiveSafe and web browser security, rebooted and cpu usage was down to around 20 percent total. I then reinstalled McAfee and the cpu usage is seldom above 50 percent and fluctuates lower for all processes running on my machine while a antivirus scan is in process. Appears there is a problem with McAfee which causes it to hog resources. I update mine almost daily manually. Apparently the fix is to either remove/reinstall McAfee or switch to another product where the support is better?