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Shredder Not Working

In my Cox Security Suite provided by McAfee the shredder isn't working. Whenever I choose to shred my Recycle Bin the program tells me one or more files could not be shred. This feature used to work fine. I've attempted to uninstall and reinstall the program, but it still won't work properly. Or am I doing something wrong? I completely uninstalled the program using the uninstall tool provided by McAfee.

11 Replies
Reliable Contributor Peacekeeper
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Message 2 of 12

Re: Shredder Not Working

I suppose it is best you call support I assume that would be cox support

Services and Support for Home and Office

click on  cox support

Ok just tried it on my PC with a fairly full bin. Using 13.6 security Center and the beta version of McAfee

Shredder still going after 30  minutes cancelled it asking a tech

Re: Shredder Not Working

Alright will do

Moderator selvan
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Message 4 of 12

Re: Shredder Not Working

Hi

It is not possible to shred a System folder (Recycle Bin). However you can open Recycle Bin folder and select all files -> Right click and choose Shred. Post back if it works.

Re: Shredder Not Working

I couldn't right click and select shred. Um you actually can shred contents of the recycle bin. Look at this screenshot.Recycle Bin.png

Reliable Contributor Hayton
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Message 6 of 12

Re: Shredder Not Working

There are some known cases where malware hides itself in $Recycler, so it's just possible you *may* have one of those. It's not a common method of hiding files, so no need to worry. More likely is that QuickClean/Shred isn't dealing correctly with the Recycle Bin. PeaceKeeper has already identified a problem there which has been notified to the techs and for which a bug report is being raised.

Is there any way for you to identify the file that Shred can't deal with?

Edit - Selvan's suggestion is a good one, provided you can identify the file. If you open Recycle Bin and right-click on a file you get the option to Shred it. If you just right-click on the desktop icon you don't get the Shred option, something which perhaps ought to be made available.

Reliable Contributor Peacekeeper
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Message 7 of 12

Re: Shredder Not Working

My issue appears not to be the same issue I do not get the message re files unable  to be shred but a lock up that is beta McAfee only as a cause. So try right clicking within the recyclebin and shred the files 1 at a time maybe.

Re: Shredder Not Working

I was able to open the recycle bin and right click the file. Only problem was that I wasn't able to find an option to shred. No Shred Option.png

Here's what I see when it says I can't shred the file. By the way, I was only attempting to shred 1 item. Not 11 items...

Issue.pngHere's what the help article told me.Explain.png

Reliable Contributor Peacekeeper
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Message 9 of 12

Re: Shredder Not Working

A wild thought try booting into safe mode and shred the bin this if shredder works in safe mode that I am unsure of

Also why cannot you just empty the bin delete another item and see if the bin shreds? All those files appear to be pictures unless they are set as wallpaper I cannot see how they would be being accessed by another program. This is on an admin user account another thought?

Reliable Contributor Hayton
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Message 10 of 12

Re: Shredder Not Working

Whatever the problem is I can't replicate it. I sent a file to Recycle Bin then opened up McAfee Shredder to dispose of it : it stated, correctly, one file found and shredded.

As for the Shred option when you right-click on a file : that option appears automatically in most locations if you've got McAfee installed BUT it doesn't show when you right-click on a file in the Recycle Bin. I wasn't aware of that until I tried it for myself.

McAfee Help Shred.PNG

Cant shred file in recycle bin.PNG

So back to the original issue : a file that Shred can't touch. Are you sure that you can't see this file in the Recycle Bin? If Explorer shows nothing there but Shred reports an untouchable file then it's possible the Recycle Bin itself is corrupted and needs to be repaired. There are Microsoft Fixit solutions for that which you should run but they seem to be OS-dependent. What version of Windows have you got?