Ok if you wish to wait for Microsoft, that is okay. I don't see how CCleaner will help to recreate registry keys.
For anyone else who doesn't feel like waiting you can download a tool that corrects the Internet Explorer registry path on XP, Vista, Win7 32 and 64 bit systems. I imagine there are probably other problems this will solve, but for us it is just QuickClean launching.
Updating this post with a new tool which fixes Internet Explorer, Firefox, Chrome, and Safari.
Regards,Message was edited by: dougr_t3_support on 7/11/12 9:29:57 AM PDT
I downloaded the tool (that corrects the IE registry path) per your instructions, but it did nothing to solve the problem with Quick Clean not opening. Since I am unfamiliar with this tool or the registry, please tell me if it could do any harm to my system. Is there a way to undo what I just did?
I finally decided to go ahead and uninstall the Chrome browser (as suggested on the Mcafee forum) and it fixed the problem, and now Quick Clean is once again working after several months. So I wonder what is is about Chrome that doesn't allow Quick Clean to open.
I went ahead and reinstalled Chrome, and QC is still working. So I'm not really sure what happened, but for the past several months, QC would not launch (until I did the uninstall of Chrome).
When you reinstalled, Chrome most likely rewrote the path in the registry.
FYI - We are using an updated tool for this issue now. Originally, only a broken IE path was causing problems. Lately we have found that if the path is broken for Firefox, Chrome, and even Safari, you can run into issues with McAfee or any other applications which access the browser.
This tool fixes them all:
I will edit the post above to minimize confusion.
Regards,Message was edited by: dougr_t3_support on 7/11/12 9:28:23 AM PDT