I have a gateway laptop running windows 7, Mcafee internet security version 11 and quick clean version 11 updated 9/11/2011. When I click on the pc home and networks tool is indicate quickclean is installed, when I click on the quick clean link, noting happens. No message. After reading this board I tried the virtual tech without any result, I went to my home page and reloaded the software, quick clean still does not run. Tried to run quickclean in safe mode, nothing happens. I have used this feature every two weeks, but something changed in August. I do not receive any errors or messages.
Quickclean does run on my desktop running an older version of windows.
Also, open Internet explorer - click on Help - then click About Internet Explorer and let us know the version : and cipher strength -
Thank you for your prompt response Dinz:
Regarding internet explorer : The version is 9.0.8112.16421 update version 9.0.2 cipher strength 256
I try to use google chrome or fire fox but the browers are always shutdown when I try to que the quickclean.
Regarding the video card: This is a lap top. I do not see a reference to a video card or video card driver in the menu you listed (only audio) but I have a display adapter
Intel 945 express chipset family. the driver is igdkmd32.sys.
As I stated I have used Mcafee for years and only recently (within the last two weeks) has quickclean not initiated.
This issue seems unusual ; could you please update us with the specifications ;
McAfee security center
Aff id :
McAfee virus scan
McAfee Quick clean version :
Also , please run MVT from here : http://mvt.mcafee.com and provide us the session id