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greenmonkey
Level 7

Quick Clean

When I carry out McAfee's Quick Clean, I lose access to Microsoft Edge. Why? And how do I fix this (apart from using a different browser)?

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3 Replies
Peacekeeper
Level 20

Re: Quick Clean

Best you call support as I have never seen this issue. They should have a record if reported previously.

Call Support

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greenmonkey
Level 7

Re: Quick Clean

I have solved this issue myself, following a web search. The involvement of McAfee is incidental. The real culprit appears to be Trusteer. On uninstalling Trusteer, I immediately gained access to Edge. While Trusteer seems to be the issue, there must be some interaction between Quick Clean and Trusteer. Without Trusteer, there is no issue. It is my hope that McAfee covers the lack of Trusteer.

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Peacekeeper
Level 20

Re: Quick Clean

Ok Moving to Quick clean area and asking tech to note this

  have you seen this issue

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