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Message 21 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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After you re-booted your machine were you able to get into the interface?   It may take hours before you see new copies of QcShm.exe.

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Re: Multiple copies of Quick CLean (Qcshm.exe) running

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I'm pretty sure I was able to open the interface after the restart, but I did not try to disable Mcafee's Access Protection (in case that would compromise my real-time access protection)

Now, 10-hours later, I'm back to the state where:

* I am prevented from opening the interface with "An update is being installed"

* I have 2 copies of QcShm.exe running

* I can't stop the "McAfee AP Service" from the Task Manager with an "Access is denied"

If I turn off Access Protection, does that leave me susceptible to viruses when I access files? If I leave AP running, does it become ineffective once the QcShm.exe instances start to accumulate? After getting my machine hacked by Russians last month, I'm a little reluctant to keep disable protection, unless that's the only way to stop the QcShm.exe buildup

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Message 23 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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While I am perplexed as to why these processes accumulate/quantify? Please leave your (Access Protection) enabled!  This assures you that none of your critical files can inadvertently be accessed, even by McAfee itself.

​ or one of your colleagues, could you add to the discussion?

Cliff
McAfee Volunteer
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Message 24 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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I've just noticed a similar problem on my laptop, though in my case there's only one copy of QcShm.exe running unless I open the McAfee interface and click on "QuickClean". Doing this causes another copy of QcShm.exe to appear in Task Manager. I don't know if this is the case for everyone else here or just me. Scheduled Cleaning is off. 

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Message 25 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Sounds like same.  If you click on "about" in the Mcafee interface does another QcShm.exe appear?

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Message 26 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Just checked, and it does. I'm surprised I didn't notice this earlier as I always click 'About' after McAfee finishes an update, but don't open Task Manager that frequently so probably missed the extra copies it made before today.

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Message 27 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Ok - same problem.  I would guess many people have it, but very few check the Task Manager.  For me I get a new QcShm.exe every three hours and when Mcafee checks for a an update  as well as the two conditions you see.  Funny that I don't get a new QcShm.exe when I manually check for an update.

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Message 28 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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​,

                Just to clarify my thinking. Are you saying that you have the QcShm.exe process running in your Task Manager, and you have not ran a scan? Also if you go to Navigation/Quick Clean and open it but not perform a scan, it creates another running process of QcShm.exe ?  This totally perplexes me?

                I was upgraded on 10/17/2016;  (McAfee Total Protection)

                                                                     Version:15.1

                                                                      Release Name 15.R0

            

                McAfee Security Center              McAfee Quick Clean and Shredder

                Version: 15.1                               Version:15.0

                 Build: 15.1.156                            Build: 15.0.121

                 Affld :0                                       

                The last time I performed a Quick Clean Task, I did indeed notice (1) QcShm.exe process running in my Task Manager. However after completion and a (Reboot) the process was not present. I have left my machine running for 3 consecutive days, and still no sign of the process.

                 Having said this...There clearly is a issue for so many to experience such, even one of our Tier 2.5 Techs has replicated it. I will definitely get back with everyone this coming Monday, after our Conference call. Until then I want to thank everyone for your patience.

Sincerely,

Cliff/CD      

Cliff
McAfee Volunteer
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Message 29 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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My Mcafee:

                                                                     Version: 14.0

                                                                      Release Name 14.0 R11

            

                McAfee Security Center              McAfee Quick Clean and Shredder

                Version: 15.0                               Version:15.0

                 Build: 15.0.2063                          Build: 15.0.2049

                 Affld :105-338 

A new QcShm.exe occurs:

Once every 3 hours

Every time Mcafee checks for an update (not when I do a manual update)

When I open the "about" window

When I open the Quickclean window

NO Quickclean actions are scheduled!

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Message 30 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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​,

                  Thank you for your Version/Build information.  Please be assured I will pass this on during our call.

All the Best,

Cliff

Cliff
McAfee Volunteer
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