Multiple copies of Quick CLean (Qcshm.exe) running

[nnnnmm]

Hi Chinthanai ,

Any progress to report on this issue?

Thanks

[brad_the_dad]

22 running copies of QcShm.exe so far!

Was not able to open the interface:
"An update is being installed

Please wait until the McAfee finishes the installation of your software"

I could/will restart my system (Dell Windows 7 with McAfee LiveSafe) if I have to .. will give it a little more time to see if McAfee finishes its "update"

I have to restart the system in the middle of an update being installed

[catdaddy]

@brad_the_dad,

                             Please note that a member of support has replicated this issue,and it is being looked into

Please see Post #7 

[exbrit]

Please follow my advice in post #3.

[catdaddy]

Make certain you follow these instructions per Ex_Brit,s  Post #3

Oops I forgot to tell you that you'd need to turn off Access Protection temporarily to do that.

Open the interface.

Click Navigation and then General Settings and Alerts

Click Access Protection to expand

Turn off and click Apply.

Keep that open until you've finished and then simply turn it back on again.

Click Apply.

[truffle]

I also have seen this too:

Was not able to open the interface:
"An update is being installed

Please wait until the McAfee finishes the installation of your software"

Note - all three people have WIn7 / Dell

[catdaddy]

​,

                  Please know that I have brought this up as a 'Topic of Discussion' during our upcoming Conference Call.

CD

[truffle]

When is the "upcoming Conference Call"?

[catdaddy]

This coming Monday 1/9/2017. I will update you on what was discussed.

[brad_the_dad]

I was never able to open the interface -- the "An update is being installed" persisted.

BTW, I did have Windows UAC (User Access Control) disabled .. so that wasn't the issue
I restarted my machine and did not see any copies of QcShm.exe for the hour-or-so I monitored

Maybe it's related to McAfee getting wedged while installing an update?