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Message 11 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Hi Chinthanai ,

Any progress to report on this issue?

Thanks

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Re: Multiple copies of Quick CLean (Qcshm.exe) running

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22 running copies of QcShm.exe so far!

Was not able to open the interface:
"An update is being installed

Please wait until the McAfee finishes the installation of your software"

I could/will restart my system (Dell Windows 7 with McAfee LiveSafe) if I have to .. will give it a little more time to see if McAfee finishes its "update"

I have to restart the system in the middle of an update being installed

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Message 13 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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@brad_the_dad,

                             Please note that a member of support has replicated this issue,and it is being looked into

Please see Post #7 

Cliff
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Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Please follow my advice in post #3.

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Message 15 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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Make certain you follow these instructions per Ex_Brit,s  Post #3

Oops I forgot to tell you that you'd need to turn off Access Protection temporarily to do that.

Open the interface.

Click Navigation and then General Settings and Alerts

Click Access Protection to expand

Turn off and click Apply.

Keep that open until you've finished and then simply turn it back on again.

Click Apply.

Cliff
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Message 16 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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I also have seen this too:

Was not able to open the interface:
"An update is being installed

Please wait until the McAfee finishes the installation of your software"

Note - all three people have WIn7 / Dell

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Message 17 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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​,

                  Please know that I have brought this up as a 'Topic of Discussion' during our upcoming Conference Call.

CD

Cliff
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Message 18 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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When is the "upcoming Conference Call"?

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Message 19 of 146

Re: Multiple copies of Quick CLean (Qcshm.exe) running

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This coming Monday 1/9/2017. I will update you on what was discussed.

Cliff
McAfee Volunteer
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Re: Multiple copies of Quick CLean (Qcshm.exe) running

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I was never able to open the interface -- the "An update is being installed" persisted.

BTW, I did have Windows UAC (User Access Control) disabled .. so that wasn't the issue
I restarted my machine and did not see any copies of QcShm.exe for the hour-or-so I monitored

Maybe it's related to McAfee getting wedged while installing an update?

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