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andyross
Level 10
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Message 31 of 50

Re: Mcafee Livesafe not opening, internet not working

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I just had it happen again. I was unable to open McAfee while the Internet was down. I rebooted the computer to get it working again. I am going to uninstall McAfee.

tjw62
Level 7
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Message 32 of 50

Re: Mcafee Livesafe not opening, internet not working

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This has been happening to me, as well.  A reboot does the trick, but it is occurring way too often.  I have been trying to read in these posts some workaround (aside from just uninstalling), but it is not clear.  Mine was not free, I paid for a year subscription.  Sure hope it gets fixed for good soon!

Re: Mcafee Livesafe not opening, internet not working

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Exact same issue here, fails at least once a week, usually after switching between Windows accounts, even after uninstall/reinstall. Please fix before I give up on McAfee.

Reliable Contributor exbrit
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Message 34 of 50

Re: Mcafee Livesafe not opening, internet not working

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Please contact Technical Support directly.   They may have a fix.

Technical Support

Reliable Contributor catdaddy
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Message 35 of 50

Re: Mcafee Livesafe not opening, internet not working

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Also ​  is aware of this and supposedly investigating it.

Cliff
McAfee Volunteer
tjw62
Level 7
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Message 36 of 50

Re: Mcafee Livesafe not opening, internet not working

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It may be worth mentioning that I have had this problem with frequency when using Google Chrome.  But when I've more recently avoided that, and have been using either FireFox or Edge, I have not been encountering the problem.

Reliable Contributor catdaddy
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Message 37 of 50

Re: Mcafee Livesafe not opening, internet not working

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Thank you for that Input.

Cliff
McAfee Volunteer
joepth
Level 7
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Message 38 of 50

Re: Mcafee Livesafe not opening, internet not working

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Since about two weeks I have the same problem. At let once a day my browser (chrome) freezes or I can't link to email content from outlook. Sometimes this lasts a few minutes but today it got worse and is now even taking a half hour already.

Try to ping a website in a cmd prompt window but get  general failure as result.

Starting Livesafe gives no result. Only rebooting computer works.

Any suggestions?

Reliable Contributor exbrit
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Message 39 of 50

Re: Mcafee Livesafe not opening, internet not working

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joepth wrote:

Since about two weeks I have the same problem. At let once a day my browser (chrome) freezes or I can't link to email content from outlook. Sometimes this lasts a few minutes but today it got worse and is now even taking a half hour already.

Try to ping a website in a cmd prompt window but get  general failure as result.

Starting Livesafe gives no result. Only rebooting computer works.

Any suggestions?

There is a fix in the works soon but not sure exactly when it will be released.

In the meanwhile do the following (assuming Windows 7, 8/8.1 or 10 being used)

Make sure you are logged in as an Administrator

Open the McAfee interface by double-clicking the desktop taskbar icon (by the clock), or the desktop shortcut or listing in Programs, and click Navigation (upper right side)

Click General Settings and Alerts

Click Access Protection to expand

Turn Access Protection off and click Apply (keep this UI open and minimized to your taskbar for the time being)

Press the Windows key + R

In the Run box type services.msc and hit Enter.

In the resultant Services table locate ClientAnalyticsService

Stop this (may take a few moments to stop)

Double-click the item to open Properties and alter the Startup type to Disabled

Click Apply and OK

Bring up the McAfee interface again and change Access Protection to On, click Apply and then close everything.

Reboot. (i.e  do a complete power down and up).

That should cure it.

joepth
Level 7
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Message 40 of 50

Re: Mcafee Livesafe not opening, internet not working

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Just implemented this, let's see if it helps. Thanks a lot.

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