cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

Hi,

Same issue here.

I'm not sure how it started, but I faced the issue a week ago when my subscription ended at my home PC.
I got exactly the same symptoms as described before.

After a restart I right clicked the McAfee icon to open it,  waited for about 15 minutes and it opened - but each click on the LiveSafe software did nothing or took long times to react.

In one case I right clicked & selected Change Settings > Firewall, after a long time the firewall settings opened, and I was able to disable the firewall for 15m which restored my internet connection.
With internet I set a new subscription, but it did not help. I could not make the McAffe control to work smoothly. Also it got stuck on verifying my subscription.
Also the uninstall of LiveSafe got stuck, so I uninstalled using the MCPR tool.
After that I re-installed everything, and it worked well till today - I'm starting to believe LiveSafe is Jewish like me, so it doesn't want to work on Saturdays 🙂

Today I have again the same issue, no internet connection, chrome is getting stuck forever, the LiveSafe control will not open, the firewall settings are not opening for an hour.

I'm going to uninstall it once again.

BTW I work for Intel in Jerusalem, so if someone in McAfee likes to call me, I'm there during Israel working hours.

I clicked 10 times on "Dismiss" but nothing happened, after half an hour maybe, the whole window closed.

McAfee.JPG

Thanks for any help,

Marcelo.

Highlighted

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

More info:
- A scan I did on a shortcut on my desktop, is stuck running over & over again, every 10-20 minutes.
- Trying to run MVT, it's opening for very long minutes, showing a white window with a title "McAfee Virtual Technician".

  At the end I got a "Navigation to the webpage was cancelled" message, OK, It works only with internet :-S

- Running MCPR, stuck... Some "Windows Smart Screen" stated I have no internet and asked if to run the program, MCPR is running after answering "Yes".

=> restart

=> Chrome is up and running but I have no AntiVirus...

- Installing again from my account

=> Succeeded & all is working well

I'll track this post for a solution, see you later.

bb31
Level 7
Report Inappropriate Content
Message 13 of 50

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

Not sure if you saw my reply yesterday or not, but I found my version and build numbers.  Did you also need to know engine version or content version numbers, or last update dates?

I also attached a message of the error that I get when MacAfee does open about the script.

The problem was occurring Friday and Saturday, but after I had to force shut it off things worked again.  The only issue I saw after the force shut off was a problem with a windows update, which installed ok yesterday.

If this is a MacAfee problem, could it be caused by something auto running as opposed to me telling it to run?  After things were working, I told it to run both a full and quick scan, check for updates and run the vulnerability scanner and everything seemed to work ok.

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 14 of 50

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

​,

                I apologize for my delayed response, as I have been a bit *under the weather* the last several days. Please know that I brought up this issue for a *Topic of discussion*. ​ our Resident/Internal Tier 2.5 Technician/Engineer has assured us he will take a look at it.

                He also suggested to (Not) update your Windows through the *Vulnerability Scanner*

               As soon as I hear something further, I will update you. Thank you all for your understanding and patience.

Sincerely

CD

Cliff
McAfee Volunteer
bb31
Level 7
Report Inappropriate Content
Message 15 of 50

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

No problem.  Thanks for letting  me know. I just didn't know if you saw my post because I replied to myself and not your message.

I will let you know if it happens again and if I notice anything else when it happens.

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 16 of 50

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

Thank you

Cliff
McAfee Volunteer
andyross
Level 10
Report Inappropriate Content
Message 17 of 50

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

I had the exact same versions as you. Since uninstalling and letting it revert to Defender and the standard Windows firewall, I have had no outages so far.

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 18 of 50

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

​,

                      They are having issues with the 14.0.R12 Version/Build and are in the process of a (Fix). In addition the latter part of March the latest new (LAM) Version/Build 15.0R0/15.1.156 will once again begin to be slowly throttled out.

                        I have been running it without any issues whatsoever, as I obtained it back in October before they began *enhancing* Improving the (New) installer.  FAQs for light weight Antimalware (LAM

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 19 of 50

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

I might add also, the reason I placed this discussion in the *Vulnerability Scanner* area, is your screenshot was indicative that it was the culprit for your updates/issues.

Cliff
McAfee Volunteer

Re: Mcafee Livesafe not opening, internet not working

Jump to solution

Got the problem for the 3rd time, had to uninstall McAfee as 2 restarts did not help.
Waiting for an update here when the issue is solved.

Is Windows defender enough secure till then ?

Thanks.