So can you go through what you actually do when you choose to shred a file as I still cannot get the issue to happen. this in R6 and 5. I asked in our call and the tech will try to monitor it. As you have 2.5 involved and he is 2.5 as well best they help though I am interested in your process.
I have a folder - 'McAfee Test Shred Files' containing 3 different file types - see below
These files were used when I originally thought the issue was file-type dependent; however, as we now know, the issue occurs when a folder / file name contains a 'space' character,
I right-click any (or select all) of these files and choose 'Shred' from the drop-down menu. This runs the 'shred' function of Total Protection and I get the error message similar to
The number of items varies depending on how many files I attempt to shred; in this example, I attempted to 'shred' all 3 files in the one operation.
A similar message occurs when I attempt to 'shred' the folder itself.
NB the McAfee ticket reference is #2269600696 .
I've just made a discovery that may shed some light as to where the issue occurs.
If I load Total Protection, select 'Shredder' from the Navigation Centre, use the 'Let Me Choose' option, click 'Shred' and select my test folder on drive M:, the folder is shredded OK!!
Just had a real 'live' telephone conversation with Siddhartha, the tier 2.5 tech who is overseeing this issue for me / us.
All he could offer in the way of a 'resolution' to this issue was that a further 'major' release of Total Protection is due to hit comsumers sometime next month, with the 'possibility' of a fix being enclosed in it.
I'm not holding my breath; however, watch this space for further developments.
Yes that was mentioned in our last call 16.0.R9 maybe but with the forum issues I got distracted and forgot to update you sorry. I gather as there is a workaround that it would not be a high priority.
Thanks for the reply.
I know there is a work around; however, this issue has been lurching towards a resolution by McAfee since July last year. If you include the time I spent with MS 3rd line tech support in 'proving that it was a Total Protection issue', it originated on 14 May 2017.
As I said to Siddhartha, I'll soon be posting a message here celebrating it's first birthday, including an emoji of a 'birthday cake with a single candle' on it!