I had a remote access session with a 2nd-line support tech yesterday and after a very unsatisfactory 6 hours, he finally agreed to refer the issue to McAfee's Research Team.
Apparently, the shredder code in Internet Security and Total Access is the same. Logic says that they run the same, but my experience says otherwise.
The reason I say 'unsatisfactory' is that the tech was blaming everything other than Total Access. Once I've calmed down, and had some more sleep (the session ended about 03:00 local UK time), I intend to escalate the issue to the Total Satisfaction Team.
Just received the enclosed from McAfee -
"Dear Ian Molsey,
This is xxxxx, from McAfee Tier 2 Team, with a follow-up
documented under the Service Request number 484570-2269600696 . Your case is
under discussion from our research team. We will get back to you to take care
of the issue once we get a further update from our research team.
Thank you for choosing McAfee.
McAfee Tier 2 Team
Consumer Technical Support"
It's only taken them 17 days to respond to my referral to McAfee's research team; and, to add insult to injury, they can't even spell my surname correctly!
I just noticed that records were created incorrectly (the contact name back in 2015) which i edited to reflect the correct surname. Am also reviewing the issue as to why Internet Security and Total Protection are having a difference in shredding functionality.
One thing that caught my eye is the version of these suites. The latest one is 16.0.1, try updating Internet Security to 16.0.1 and see if it makes a change
First, thanks for correcting my surname on your records.
I don't know about Internet Security v16.0.1, however, I'm running Total Access v16.0.1 ( fully patched) and just retested shredding a file with this; the problem as initially raised still persists.
I've tried to download IS v16.0.1; however, the only way I can try this is to download the s/w which I have to pay for. Unless you can point me to a trial IS v16.0.1?
When I tried it with a MS 3rd Line Tech, he gave me a link to download IS v 14.0.R3 and we then ran it on my own PC; sorry, I don't have a record of this link.
McAfee Service Portal customers please use your existing username and password to log into the community.