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Former Member
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Message 31 of 86

Re: Error attempting to Shred a SINGLE file

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Just tried this; unfortunately the issue still persists.

Reliable Contributor exbrit
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Message 32 of 86

Re: Error attempting to Shred a SINGLE file

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Well then it's what I said earlier, something else has a hook into it.

Reliable Contributor exbrit
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Message 33 of 86

Re: Error attempting to Shred a SINGLE file

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I think I said earlier, it's possible whatever PDF handling software you have is "hooking" it.

Or maybe your backup software is doing the same thing.

Without my having to read everything posted again did you try this is Safe Mode?

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Message 34 of 86

Re: Error attempting to Shred a SINGLE file

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Yes

Former Member
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Message 35 of 86

Re: Error attempting to Shred a SINGLE file

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I had a remote access session with a MS 3rd-line support tech.  He just wanted to verify what the issue was.

However, his parting words were along the lines of

"As I removed all the partitions from my hard drive when clean installing Windows v1703, everything (including security permissions) gets reset to default values."

He has now gone away to check what these default values are in 1703.

This would explain why 1703 worked OK after updating my 1607 system 'in situ' - the security permissions would not have changed from 1607 so, effectively, the permissions would be OK in both 1607 & 1703.

I have another remote access session booked for Wednesday, 28th June.

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Message 36 of 86

Re: Error attempting to Shred a SINGLE file

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I've been think 'outside of the box' and have a possible work-around,

I've created a new partition on my internal hard drive using EaseUS's 'Partition Manager'; all my other partitions have been created using the MS 'Disk Management' tool.

I copied my 'Test' files to this new partition and attempted to shred them:  GREAT NEWS, THEY WERE SHREDDED!!

So it appears that the MS tool MAY be the cause of the issue; I've notified the MS 3rd-line support tech of this.

Reliable Contributor exbrit
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Message 37 of 86

Re: Error attempting to Shred a SINGLE file

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Fascinating.....thanks for posting that.

Can this be marked answered now?

Former Member
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Message 38 of 86

Re: Error attempting to Shred a SINGLE file

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Let's not put the cart before the horse!

I will update you after my next remote access with MS 3rd-line support on Wednesday, 28/6.

Reliable Contributor exbrit
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Message 39 of 86

Re: Error attempting to Shred a SINGLE file

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OK and good luck

Former Member
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Message 40 of 86

Re: Error attempting to Shred a SINGLE file

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All bets are off!!

There are inconsistencies between the shredding feature McAfee Internet Security and McAfee Total Protection.

Files that can be shredded using Internet Security CANNOT BE SHREDDED using Total Protection.

This has been verified using

  McAfee Internet Security v 14.0.R3
against
  McAfee Total Protection v 16.0.1
  
by myself with the help of a Microsoft 3rd-line support technician.

Issue raised with McAfee Technical Support on ticket #2269608541

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