cancel
Showing results for 
Search instead for 
Did you mean: 
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 21 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

Yes please apprise us of what Support concludes.

Cliff
McAfee Volunteer
Former Member
Not applicable
Report Inappropriate Content
Message 22 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

After a spluttering and stuttering start, I did have my remote access session with MS's Professional Support.

After confirming what had transpired before, he has initially been concentrating on the permissions aspect of the file(s) & folder(s).  However, little progress has been made other than they seem fairly sure it is a permissions related issue.

Ultimately we aim to have a couple of remote sessions per week or more frequently as necessary; however, due to our other commitments, we agreed to have our next remote session next Friday, 30th June.

Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 23 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

Ok thanks for your update

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 24 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

I guess this could be unmarked as a question (for McAfee) at least?    In my experience deleting PDF's has often been problematic unless all hooks from your PDF viewer programme, Adobe or whatever, are closed using the Task Manager "Show processes from all users" option.   Safe Mode usually works however.   It's interesting that Microsoft have taken ownership of this.

Former Member
Not applicable
Report Inappropriate Content
Message 25 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

It's not just .pdf files that cause this issue; for sure .txt & .png files also exhibit the symptoms, and possibly others which I have not found.

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 26 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

Interesting.  Well good luck 😉

Former Member
Not applicable
Report Inappropriate Content
Message 27 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

I (eventually) had my remote session with a Microsoft 2nd-level support tech.  Although they explored various possibilities as to the cause of this issue, they were not successful in diagnosing the problem.

The issue has now been referred to Microsoft's 3rd-level support for further investigation.

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 28 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

Good, hopefully a solution will be found or at least the reason why.

Former Member
Not applicable
Report Inappropriate Content
Message 29 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

Wonders will never cease!

I had a remote access session with a MS 3rd-line support tech.  He just wanted to verify what the issue was.

However, his parting words were along the lines of

"As I removed all the partitions from my hard drive when clean installing Windows v1703, everything (including security permissions) gets reset to default .values."

He has now gone away to check what these default values are in 1703.

This would explain why 1703 worked OK after updating my 1607 system 'in situ' - the security permissions would not have changed from 1607 so, effectively, the permissions would be OK in both 1607 & 1703.

He's going to come back to me by Wednesday next week.

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 30 of 86

Re: Error attempting to Shred a SINGLE file

Jump to solution

There's a way of taking ownership of any file from the context menu - here: Windows 10 Forums