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Reliable Contributor exbrit
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Message 51 of 86

Re: Error attempting to Shred a SINGLE file

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Agreed

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Message 52 of 86

Re: Error attempting to Shred a SINGLE file

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Hallelujah!!

McAfee's Project Team have been in contact earlier to-day and have booked a remote access session with me for Wednesday, 9th August; it has only taken them FIVE weeks to respond!!

Reliable Contributor exbrit
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Message 53 of 86

Re: Error attempting to Shred a SINGLE file

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Good news.  They are going through a staff purge so am surprised anyone got back quite honestly.

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Message 54 of 86

Re: Error attempting to Shred a SINGLE file

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After a 7 day delay, I finally had my remote access session with a tech from McAfee's Project Team earlier this evening, with a glimmer of success.

He went through everything that the 2nd-line tech did all those weeks ago, and came to the following conclusions -

1.     none of my 'test files' were open in another apps / processes;

2.     all file permissions and user profiles are as they should be;

3.     files could not be shredded using 'right-click option' on the files in File Explorer;

4.     if these same files were put in a temporary folder, the folder and files could be shredded directly from Total Protection (i.e. not 'right-clicking' the folder); and,

5.     other users are experiencing issues shredding files from File Explorer, although for different reasons, when running on a clean install of Windows 10 v1703.

As it stands at the moment, I have a work-around to my issue (#4 above) and the tech took copious logs and my test files to reproduce the issue on one of their own PCs running a clean install of Windows 10 v1703.

So there you have it, there IS a bug in Total Protection, and my sanity has at last been restored!!!

I will keep you posted as to the outcome of this issue.

Reliable Contributor exbrit
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Message 55 of 86

Re: Error attempting to Shred a SINGLE file

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Well things are (slowly) getting there I guess.  

All the best and thanks for the update.

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Message 56 of 86

Re: Error attempting to Shred a SINGLE file

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Later

It looks like the 3rd-line tech did most of his testing on Internet Security, and NOT Total  Access!!!!

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Reliable Contributor exbrit
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Message 57 of 86

Re: Error attempting to Shred a SINGLE file

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I woul;dn't have thought it would make much of a difference, but they/you know best.

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Message 58 of 86

Re: Error attempting to Shred a SINGLE file

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I've just had a telephone conversation with the Tier 2 tech who 'owns' this issue / ticket..

He was very upbeat, as it turns out I'm not the only person who has this, or similar, issue.

He has indicated that progress is being made in resolving my ticket, possibly with a solution - whatever that may be - within the next couple of weeks.

Watch this space for further developments!!

Moderator selvan
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Message 59 of 86

Re: Error attempting to Shred a SINGLE file

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Hello

The person you just spoke is my colleague from Tier 2.5 (3rd level of Technical Support) and not Tier 2. I will oversee the progress of this issue and keep you updated.

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Message 60 of 86

Re: Error attempting to Shred a SINGLE file

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I stand corrected, and apologies to your colleague.

TIA for your help.