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Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

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Hi guys,

After upgrading NSM Manager from 9.1.7.75 to 9.1.7.77 on a Test environment, I cannot see the Dashboard after logging into the NSM.

error message below:

HTTP error 500.PNG

What I have done so far:

1. Restarted all the Services.

2. Rebooted Host Server

3. Tried IE and Chrome

4. Cleared the browsing history.

 

Note: During or after upgrade there were no error messages. 

 

 

Any help will be greatly appreciated 

1 Solution

Accepted Solutions

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

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 I end up upgrading the NSM completely again and worked.

Found something I wanted to share:

While upgrading from 9.1.7.75 to 9.1.7.77, I had to start the McAfee Network Security Manager Database  service in order to complete the installation 

Error was below:

can't connect to mariadb - bad root password : address=(host=localhost)(port=3306)(type=master) connection refused : connection refused

4 Replies
McAfee Employee lpinheir
McAfee Employee
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Message 2 of 5

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

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Did you check the esm.log and Upgrade logs?

For Upgrade and Installation logs: %temp%\McAfeeLogs
For ESM Log: <Manager install directory>\App

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

Jump to solution

 I end up upgrading the NSM completely again and worked.

Found something I wanted to share:

While upgrading from 9.1.7.75 to 9.1.7.77, I had to start the McAfee Network Security Manager Database  service in order to complete the installation 

Error was below:

can't connect to mariadb - bad root password : address=(host=localhost)(port=3306)(type=master) connection refused : connection refused

McAfee Employee lpinheir
McAfee Employee
Report Inappropriate Content
Message 4 of 5

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

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Great,

Where did you found this error?

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

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This error shows up on GUI during installation of NSM.

Step after this screenshot. 

Note: This is not actual screenshot from my installation. 

Error.PNG

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