cancel
Showing results for 
Search instead for 
Did you mean: 

Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

Jump to solution

Hi guys,

After upgrading NSM Manager from 9.1.7.75 to 9.1.7.77 on a Test environment, I cannot see the Dashboard after logging into the NSM.

error message below:

HTTP error 500.PNG

What I have done so far:

1. Restarted all the Services.

2. Rebooted Host Server

3. Tried IE and Chrome

4. Cleared the browsing history.

 

Note: During or after upgrade there were no error messages. 

 

 

Any help will be greatly appreciated 

1 Solution

Accepted Solutions

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

Jump to solution

 I end up upgrading the NSM completely again and worked.

Found something I wanted to share:

While upgrading from 9.1.7.75 to 9.1.7.77, I had to start the McAfee Network Security Manager Database  service in order to complete the installation 

Error was below:

can't connect to mariadb - bad root password : address=(host=localhost)(port=3306)(type=master) connection refused : connection refused

View solution in original post

4 Replies
Highlighted
lpinheir McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 5

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

Jump to solution
Did you check the esm.log and Upgrade logs?

For Upgrade and Installation logs: %temp%\McAfeeLogs
For ESM Log: <Manager install directory>\App

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

Jump to solution

 I end up upgrading the NSM completely again and worked.

Found something I wanted to share:

While upgrading from 9.1.7.75 to 9.1.7.77, I had to start the McAfee Network Security Manager Database  service in order to complete the installation 

Error was below:

can't connect to mariadb - bad root password : address=(host=localhost)(port=3306)(type=master) connection refused : connection refused

View solution in original post

lpinheir McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 5

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

Jump to solution

Great,

Where did you found this error?

Re: Upgraded NSM Manager from 9.1.7.75 to 9.1.7.77

Jump to solution

This error shows up on GUI during installation of NSM.

Step after this screenshot. 

Note: This is not actual screenshot from my installation. 

Error.PNG

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community