Showing results for 
Search instead for 
Did you mean: 
Level 7

Sensor always shutting down in fail open

Hi Everyone,

We noticed that everyday our sensor is turned off and in fail open. I checked the ems log but I cannot find any details that causes the shutdown of the sensor. Please help me. Thanks.

0 Kudos
1 Reply
Level 10

Re: Sensor always shutting down in fail open

Have you opened a ticket with support to investigate this?  I don't know if ems.log will have much useful information for sensor issues, but there are some sensor logs we can look at to see what's going on.  You'll want to get in contact with someone from support to start that process.

0 Kudos