cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ycf
Level 7
Report Inappropriate Content
Message 1 of 6

Quarantine list

Hi,

Everytime I upgrade the manager it deletes my quarantine list. The IPs are there for a reason and I want to blacklist them for good. how can I keep the quarantine list after upgrades so they will be blocked?

 

Thanks

5 Replies
mjesmer
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 6

Re: Quarantine list

I would contact support, this shouldn't get deleted when you upgrade. 

 

I recall an issue like this on previous versions of NSM.

 

What version were you on?

What are you on now?

mjesmer
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 6

Re: Quarantine list

Any luck with support on this issue?

ycf
Level 7
Report Inappropriate Content
Message 4 of 6

Re: Quarantine list

No luck what so ever, they claim this is a temporary database. I can't understand the logic behind this. 

mjesmer
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 6

Re: Quarantine list

I can understand that Quarantining an End Point or Attacker is a temporary remediation and that Blacklisting would be the permenant route...however at the same time...I do not understand how that justifies the upgrade deleting this list.

 

Was this a major version jump or a Patch?

 

Former Member
Not applicable
Report Inappropriate Content
Message 6 of 6

Re: Quarantine list

Hey there,

 

The quarantine is this way by design. For permanent IP blocking it is recommended to use the firewall feature instead.

 

I believe engineering are working on changing this in the future, but I do not know when this will be.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community