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asafshen
Level 7

NSM login fails (tls: internal error)

hi,

Im having a hard time to login to NSM.

tried to make http "get" request to "https://<my_nsm_ip_&_port>/sdkapi/session" with the custom header  NSM-SDK-API (object contains userName & pasword).

got request failure with the following status:

Get https://<my_nsm_ip_&_port>/sdkapi/session: remote error: tls: internal error

by the way - any 'curl' attempt to call "https://<my_nsm_ip_&_port>" results :

curl: (56) SSLRead() return error -9838

Any suggestions?

Thanks,

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4 Replies
catdaddy
Level 20

Re: NSM login fails (tls: internal error)

Successfully moved from Community Support to Network Security Platform (NSP, NIPS, NAC, NTBA) . Discussions

Moved for better exposure and better assistance.

Cliff
McAfee Volunteer
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petermason
Level 13

Re: NSM login fails (tls: internal error)

Hi Asafshen,

What version of NSM are you using?

Has this worked for you previously, or is this a new setup?

Are you seeing authentication errors in the ems.log?

Peter

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asafshen
Level 7

Re: NSM login fails (tls: internal error)

Hi Peter,

Thanks for replying.

I understand that the current issue is to determine which port does the  NSM process listen.

Do you know how to get this info?

I have looked through the NSM gui and did not found.

Thanks,

Asaf.

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petermason
Level 13

Re: NSM login fails (tls: internal error)

Hi Asafshen,

It should be on port 443

Ports are listed here;

Ports and traffic destinations used by Network Security Platform

https://kc.mcafee.com/agent/index?page=content&id=KB59342

Have you checked the Network Security Platform 8.3 Manager API Reference Guide

https://kc.mcafee.com/agent/index?page=content&id=PD26550

Peter

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