cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
WGOKC
Level 7
Report Inappropriate Content
Message 1 of 4

NSM Health Check Fail

When running the health check on the NSM I am getting the following fail message on the 'Signature Set Update Server Connectivity' check:

Server: menshen1.intruvert.com

Port: TCP 443

I/O Error:  sun.security.validator.ValidatorException

PKIX path building fail:

java.security.cert.CertPathBuilderException

No issuer certificate for certificate in certificate path found.

Any ideas on how to resolve this?

3 Replies
XxSDxX
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: NSM Health Check Fail

Hi @WGOKC

 

Please follow the steps for the following KB: KB92951

https://kc.mcafee.com/corporate/index?page=content&id=KB92951

 

This should fix the issue.

 

Regards,

Was my reply helpful?

If this information was helpful in any way or answered your questions, will you please select Accept as Solution in my reply and together we can hel other memebers?
WGOKC
Level 7
Report Inappropriate Content
Message 3 of 4

Re: NSM Health Check Fail

Thank you for your reply.  I copied the downloaded file to the specified location; however, I am still receiving the following message on the healcheck:

Server: menshen1.intruvert.com
Port: TCP 443
I/O Error: sun.security.validator.ValidatorException: PKIX path building failed: java.security.cert.CertPathBuilderException: No issuer certificate for certificate in certification path found.

XxSDxX
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: NSM Health Check Fail

Hi @WGOKC 

Make sure you restart the NSM services after you replaced the file mentioned in the KB.

If you already did that, confirm that you have access to the McAfee update/download sites and ports as it is explained in the following KB:

https://kc.mcafee.com/corporate/index?page=content&id=KB59342

Also make sure that no SSL Inspection is being done while the NSM server and the McAfee update servers are communicating.

Regards,

 

Was my reply helpful?

If this information was helpful in any way or answered your questions, will you please select Accept as Solution in my reply and together we can hel other memebers?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community