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GTI File Reputation DNS Error

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I am receiving multiple errors from a set new NS5200/5100 series sensors regarding GTI.  The error is below:

 

Component: Malware Artemis DNS Error

Description: GTI File Reputation DNS Error:Malware Artemis DNS Error:Unreachable Additional Text: Error connecting to local DNS server.

 

I have checked that the sensors have access to the DNS servers on port UDP/53.  Is there something else I can check?  What might the problem be?

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McAfee Employee
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Re: GTI File Reputation DNS Error

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Hi @semi10 ,

The error suggests that is not able to reach your local DNS server. 

For fixing this fault please try the following:

Log in via CLI into your sensor with the issue, type the following command:

set gtiserver ip xxx.xxx.xxx.xxx

 

(Just replace the xxx.xxx.xxx.xxx with your primary DNS IP  and this should clear the issue.)

Regards,

 

 

Was my reply helpful?

If this information was helpful in any way or answered your questions, will you please select Accept as Solution in my reply and together we can hel other memebers?

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1 Reply
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McAfee Employee
McAfee Employee
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Message 2 of 2

Re: GTI File Reputation DNS Error

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Hi @semi10 ,

The error suggests that is not able to reach your local DNS server. 

For fixing this fault please try the following:

Log in via CLI into your sensor with the issue, type the following command:

set gtiserver ip xxx.xxx.xxx.xxx

 

(Just replace the xxx.xxx.xxx.xxx with your primary DNS IP  and this should clear the issue.)

Regards,

 

 

Was my reply helpful?

If this information was helpful in any way or answered your questions, will you please select Accept as Solution in my reply and together we can hel other memebers?

View solution in original post

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